As a Glooko Customer Support Specialist you will provide stellar support to our customers through phone calls, SMS, and email during our scheduled business hours.

Glooko offers customer support Monday through Friday from 8am – 8pm EST. The support you provide will require you to have a solid understanding of our mobile app, our multiple methods of uploading data, and Glooko compatibility with other manufacturer products such as blood glucose meters and insulin pumps.

Don’t worry, Glooko will teach you! You will thrive if you are a self-motivated individual who enjoys learning new things.

Attributes you have:

• Empathy
• The ability to move quickly without rushing
• Fabulous time management skills
• A sense of ownership and teamwork
• Strong communication skills, both written and verbal
• Action-oriented

Job Qualifications:

• 1 – 3 years of experience supporting a software product, preferably SaaS Healthcare
• Experience operating in a high-growth business environment
• Excellent troubleshooting, root cause analysis, problem solving skills
• Experience managing cases throughout the entire support lifecycle: from initial customer inquiry, to triage and reproduction, writing bug reports for hand off to the development team and case resolution
• Genuinely enjoys listening to and assisting people

Interested? Apply online today at https://boards.greenhouse.io for immediate employment consideration.

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