Contact tracing is a process that identifies individuals who may have been in contact with someone who is infected by a virus.

This position is only available to those eligible to work in the USA and are current USA residents except those living in CA, CO, HI or NY. - TTEC Careers

Once these contacts are identified, public health workers known as contact tracers communicate with these individuals to warn them of potential exposure and connect them with public health information and services including testing.

What you’ll be doing

Under the supervision of a Contact Tracing Supervisor, the Contact Tracer will use a web-based data management platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them to testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate.

• Call contacts of newly diagnosed patients. Communicate with contacts in a professional and empathetic manner.
• Carry on an investigative and engaging conversation to build trust. While there may be scripted questions that are needed, these conversations are of a highly confidential and personal nature. The ability to naturally to build rapport is essential.
• Collect and record information on symptoms.
• Provide contacts with approved information about local quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources.
• Maintain daily contact with supervisor.

Interested?

• Go to https://teletech.taleo.net and get all the job details and application instructions today!

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