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Kay Abernathy
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Paraprofessional at Hall County Board Of Education
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A #stressful #AT&T day
Often times while working in a call center you make promises to a customer that you know that you can’t fulfill. Example is as such: A customer has a small billing error that requires further investigation. If the customer stays on the line your call volume quota is not met. If you convince the customer that you or someone else will return their call there is no down time for returning calls. So therefore, you get the feeling of deceitfulness and distrust in your heart.
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over 7 years ago
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I worked for a healthcare insurance company in a call center setting. It was the worst 3 months of my life. They wanted us to lie! They expected miracles in less than 5 minutes or you got in trouble for not meeting metrics. When they asked for a Supervisor you basically were to take their number and you never knew if their concerns were addressed. These people would call crying because pre authorizations weren't being obtained for medical procedures etc. I was let go and it was probably the best termination EVER!!! Never again. Providing good Customer Service means nothing when you're deceitful.