An angry customer just told you, “The service here is terrible.” Your response should be: A. What is it about the service that you don’t like? B. Would you like to fill out a complaint form? I can get you one? C. I realize that our service is poor today. It’s because we are understaffed, so I apologize. D. I’m very sorry to hear that but we’re Trying as hard as we can.

I’m applying for a cashier position with a national supermarket chain and so far I’ve had to take a personality assessment, phone interview, HR interview, and manager interview. Then I got sent for a drug screen, It’s been over a month now and I’m still waiting for an offer!!

I am sure what type of transition has occurred over the past five years, but I am sick of job assessments. My problem is taking an assessment for one agency and then taking that same one for another agency. The agencies send you a link and the only difference is the link. I don't have a laptop so I have to go to the library, even in 2015 with all of this technology.I can't understand taking an assessment various companies and there is not a way for each company to see the results. The results should be good for 6 months.

Received a call from the DLPM from Home Depot said he is interested in me for a multi store LPM position buy needed to take the online assessment. I have but was wondering how long it takes for them to get the results. It's been 3 days and the DLPM said he would call me either way. Rochester NY.

A customer buys $7.84 in merchandise and hands you $10 dollars. When you return the change the customer claims he gave you a $20 bill. The store manager is gone. You should…

1. Give the man $20 and bag his purchases.
2. Give the man the difference between $7.84 and $20.
3. Tell the customer to come back when the manager returns.
4. Close the line and settle your cash drawer to verify any cash discrepancies.

You’re working on a project with a tight deadline but you find that you’re unable to complete your section because your coworkers and your supervisor are unavailable to answer key questions.

Quick and easy way to identify your personality - http://www.truity.com/test/big-five-personality-test

I started an online application for a Sales position with a major retailer and was asked to take a personality assessment before sending my info. I don’t test well and I’m concerned this is going to immediately disqualify me if I don’t provide the answers they're expecting.

1. Ask him to explain why he is upset.
2. Ask him how he would like the problem resolved.
3. Call your manager over to help him.
4. Listen to him.
5. Calmly explain to him that he isn’t correct.

1. Reached a compromise by talking it out.
2. Combined our ideas to find a solution together.
3. Kept my opinions to myself.
4. Presented my side in a way my supervisor would find agreeable.
5. Did not back down on what I thought was right.

Thank You