Be a good listener because you need to let the employees know that you will try to do the correct thing of their situation and make sure you are also looking out for the best interest of the company. Be knowledgeable of the laws pertaining to the state where you work @ give good advice to the company on how to handle difficult & disgruntled employees. Get to know the culture of your company along with the good & bad & makes suggestions on how to improve. Set policies & procedures in place & adhere to them without making any exceptions.