William Newberry
San Antonio, TX 78229
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I am an experienced manager with a demonstrated ability to lead diverse teams to new levels of success. I seek opportunities to expand my horizons in management and find new meaningful employment.

Praises

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Work experience
Enterprise Holdings
License and Title Clerk

• Finalizes sales approvals for fleet and wholesale customers.

• Daily partnership with re-marketers and fleet sales coordinators through phone and email.

• Vehicle title work including reassignment utilizing typewriters and printers

• Timely submission of funding documentation to over 50 floorplan lenders.

• Receipting and organizing 100's of titles in and out of the group system daily.

• Daily reconciliation of group area accounts receivables checks.

• Responsible for reporting out group, area and branch vehicle protection accessory sales.


CarMax Auto Superstores, Inc.
Assistant Business Office Manager

• Promoted to Assistant Business Office Manager of CarMax, San Antonio, TX in April 2015. Responsible for Business Office Operations and proud member of CarMax San Antonio's leadership team for 140+ associates.

• Responsible for team’s timely and accurate delivery of customer vehicle documentation and coaching the team to drive an iconic customer service environment.

• Interviewed, on-boarded, developed and oversaw daily activities of 20 clerical and administrative office personnel. Performed onsite saliva drug screens with applicants.

• Issued associate badges, lock box keys and approval rights.

• Processed all title work live during CarMax weekly onsite auction of 150-200 vehicles. Successfully implemented new title processes decreasing dealer wait times by one hour.

• Managed CarMax weekly live Office 365 Asset Review for over 45 different reports relating to department bottom line and work proficiency. Accounted for Profit and Loss on over 30+ account categories.

• DMV and title process subject matter expert.

• Store Notary Public point of contact for notarization, notary bond applications and commission renewals.

• Utilized Microsoft Office 365, Word, Excel and Adobe Acrobat to track, update, email and print reports.

CarMax Auto Superstores, Inc.
Lead Business Office Associate

• Served as Business Office Supervisory Leader of CarMax North Austin Business Office leadership team for 20+ associates responsible for timely, accurate processing of documentation.

• Timely resolved all funding issues with CarMax finance partners.

• Drove associate engagement by facilitating team huddles to discover opportunities for workplace improvement.

• Served as CarMax DMV Title Administrator, completed customer vehicle registration and title for all 50 states.

• Trained Auction DMV admin specialists to accurately complete title work for 500-800 vehicles per month.

• Observed associates provide professional phone handling skills to all customers.

CarMax Auto Superstores, Inc.
Business Office Associate

• Responsible for timely and accurate delivery of all customer vehicle documentation.

• Served as CarMax Wholesale Auction Title Administrator, completed auction payments, dealer to dealer title transfers and overnight processing.

• Responsible for processing 100's of title documents received from CarMax home office daily.

• Processed and completed vehicle finance payments in CarMax Cash Management System.

• Reconciled cash drawer and safe fund deposits 2 to 3 times per day.

Target, Inc.
Electronics Specialist

• Served Target electronics department as electronics specialist available to answer customer questions about Cameras, Game Consoles, Cell Phones, Movies, Music and batteries.

• Processed approximately 40 point of sale transactions per day with customers.

• Increased Target Red Card subscriptions 20% by effective customer engagement.

• Monitored and kept all inventory in stock.

Traits
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Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
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Friendly
I am cheerful, kind, polite, and interested in what others have to say.
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Accountable
I take responsibility for my actions and follow through on my promises.

Education
Austin Community College District
Music Business

I completed two semesters and did not graduate.


John B. Connally High School
High School, Highschool Diploma

High School Diploma

Skills
  • Team Management
  • Customer Service
  • Time Management
  • Accounting
  • Outlook
  • Cash Handling
  • Scanners
  • Office 365
  • Computer Skills
  • Notary Public
  • Attention to Detail
  • Multi-Store Experience
  • Training
  • Document Management Systems
  • Conflict Management
  • Cashiering
  • Performance Management
  • Associate Development
  • Interpersonal Communication Skills
  • Change Management
  • Decision Making
  • Receptionist
  • Analysis Skills
  • Functional Expertise
  • Meeting Facilitation
  • Profit & Loss
  • Feedback Delivery
  • Documentation
  • Microsoft Office
  • Multitasking
  • Office Management
  • Scheduling
  • Accounts Receivable
  • Human Resources
  • Microsoft Word
  • Printers
  • Accounts Payable
  • Courageous Leadership
  • Team Building
  • Billing
  • Microsoft Powerpoint
  • Time & Attendance Systems
  • Computer Literacy
  • Mentoring
  • Microsoft Excel
  • Multi-line Phone Systems
More information

-Experienced in leading multiple teams of 20 or more direct reports.
-Flexible to working long hours and ensuring the job is done correctly.
-Ability to accept direct feedback and deliver above the expected results.
-I am very good at fixing computers and software issues.
-As a hobby I build gaming computers, troubleshoot machines and fix electronics for friends and family.