William Newberry
San Antonio, TX 78229
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I am an experienced manager with a demonstrated ability to lead diverse teams to new levels of success. I seek opportunities to expand my horizons in management and find new meaningful employment.

Praises

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Work experience
CarMax Auto Superstores, Inc.
Assistant Business Office Manager

• Responsible for operation of the store’s Business Office and a member of the CarMax San Antonio leadership team for 140+ associates. Daily cross departmental interaction with Sales, Purchasing and Operations teams for several company locations.

• Managed a diverse team of specialists responsible for timely and accurate processing of documentation for vehicle sales, vehicle purchases, CarMax Auctions, service contracts, DMV and Title Management, accounts payable, cash administration, and delivering exceptional customer service. Ensured team compliance with time card policy.

• Hired, trained, and developed business office associates, customer specialists and lead business office associates.

• Worked shoulder to shoulder with HR and other department managers to onboard new associates. Conducted online screening, follow up, first and final interviews with applicants. Performed onsite saliva drug screens to applicants.

• Acted as a store point of contact for issuing and reissuing associate prox cards, lock box keys and approval rights.

• Processed all title work live during the weekly auction of 150-200 vehicles.

• Ensured proper operation and updates of office print factories, computers and signing equipment.

• Multi-store point of contact for managing the weekly live Office 365 Asset Review for over 45 different reports relating to the stores bottom line and department proficiency. Reviewed and accounted for Profit and Loss for over 30+ account categories.

• Served as the Texas DMV and title process subject matter expert for the Dallas and Phoenix regions.

• Store Notary Public point of contact for notarization, notary bond applications and commission renewals.


CarMax Auto Superstores, Inc.
Business Office Manager

• Served as acting Business Office Manager of CarMax South Austin in a one month development stretch role. During this time I still worked as Assistant Business Office Manager at my home location in San Antonio managing both locations simultaneously.

• Responsible for operation of the store's Business Office and a member of the CarMax San Antonio and South Austin leadership teams for 220+ associates. Daily cross departmental interaction with Sales, Purchasing and Operations teams for several company locations.

• Managed diverse teams of specialists responsible for timely and accurate processing of documentation for vehicle sales, vehicle purchases, CarMax Auctions, service contracts, DMV and Title Management, accounts payable, cash administration, and delivering exceptional customer service. Ensured team compliance with time card policy.

• Hired, trained, and developed business office associates, customer specialists and lead business office associates.

• Worked shoulder to shoulder with HR and other department managers to onboard new associates. Conducted online screening, follow up, first and final interviews with applicants. Performed onsite saliva drug screens to applicants.

• Acted as a store point of contact for issuing and reissuing associate prox cards, lock box keys and approval rights.

• Ensured proper operation and updates of office print factories, computers and signing equipment.

• Multi-store point of contact for managing the weekly live Office 365 Asset Review of over 45 different reports relating to the stores bottom line and department proficiency.

• Served as the Texas DMV and title process subject matter expert for the Dallas and Phoenix regions.

• Reviewed and accounted for Profit and Loss for over 30+ account categories.

• Store Notary Public point of contact for notarization, notary bond applications and commission renewals.

CarMax Auto Superstores, Inc.
Business Office Manager

• Served as acting Business Office Manager of CarMax North Austin in a one month development stretch role. During this time I still worked as Assistant Business Office Manager at my home location in San Antonio managing both locations simultaneously.

• Responsible for operation of the store's Business Office and a member of the CarMax San Antonio and North Austin leadership teams for 350+ associates. Daily cross departmental interaction with Sales, Purchasing and Operations teams for several company locations.

• Managed diverse teams of specialists responsible for timely and accurate processing of documentation for vehicle sales, vehicle purchases, CarMax Auctions, service contracts, DMV and Title Management, accounts payable, cash administration, and delivering exceptional customer service. Ensured team compliance with time card policy.

• Hired, trained, and developed business office associates, customer specialists and lead business office associates.

• Worked shoulder to shoulder with HR and other department managers to onboard new associates. Conducted online screening, follow up, first and final interviews with applicants. Performed onsite saliva drug screens to applicants.

• Acted as a store point of contact for issuing and reissuing associate prox cards, lock box keys and approval rights.

• Ensured proper operation and updates of office print factories, computers and signing equipment.

• Multi-store point of contact for managing the weekly live Office 365 Asset Review of over 45 different reports relating to the stores bottom line and department proficiency.

• Served as the Texas DMV and title process subject matter expert for the Dallas and Phoenix regions. Reviewed and accounted for Profit and Loss for over 30+ account categories.

• Store Notary Public point of contact for notarization, notary bond applications and commission renewals.

CarMax Auto Superstores, Inc.
Lead Business Office Associate

• Served as a Business Office Supervisory Leader of the CarMax North Austin Business Office leadership team for 20+ associates. Daily cross departmental interaction with Sales, Purchasing and Operations teams for the location.

• Lead a team of associates responsible for timely and accurate processing of documentation for vehicle sales, vehicle purchases, CarMax Auctions, service contracts, DMV and Title Management, accounts payable, cash administration, and delivering exceptional customer service.

• Timely resolved all funding issues between CarMax and it’s many in house finance lenders.

• Served as the Business Office Manager on duty to ensure timely completion of assigned daily tasks by associates and monitored all print factory and customer queues to ensure timely customer experiences with appraisals, vehicle sales and trade-ins.

• Trained Auction and DMV admin specialists to accurately complete title work for 500-800 vehicles per month.

• Conducted daily huddles with the team to communicate company changes and process improvements.

• Observed the team provide professional and effective phone handling skills to all customers.

• Delivered specific targeted developmental feedback to all associates with clear and concise recommendations.

• Drove associate engagement by facilitating Compass meeting huddles to discover opportunities to improve the workplace.

CarMax Auto Superstores, Inc.
Business Office Associate

• Responsible for the timely and accurate delivery of all customer vehicle sales and appraisal paperwork.

• Served as the Wholesale Title Administrator ensuring accurate weekly auction title prep and completion.
Maintained a high level of customer service with our wholesale auction customers.

• Processed and completed vehicle finance payments in the CarMax Cash Management System.

• Responsible for a high volume of title and document completion received from the home office on a daily basis.

• Conducted daily reviews of all customer cash reimbursements and receipts.

• Served as the DMV Title Administrator ensuring timely and accurate processing of vehicle license plates and registration with the state DMV.

• Served as the Business Office runner by driving a company vehicle to and from the state DMV and Credit Union locations to provide customers with license plates in a timely manner and fast completion of draft and finance payments.

Target, Inc.
Electronics Specialist

• Served in the electronics department as an electronics specialist available to answer customer questions regarding products such as Cameras, Video Game Consoles, Cell Phones, Music Players, Computer Software, Movies, Music and batteries.

• Monitor and assisted guest services with the timely restocking of returns and exchanges for all departments.

• Processed point of sale transactions and checked company-wide inventory for available products or release dates. Monitored and kept all inventory in stock.

• Assisted other departments during busy times to ensure all customer concerns were met.

Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Accurate
I am exact and make sure my work is mistake-free.
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Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.

Education
Austin Community College District
Music Business

I completed two semesters and did not graduate.


John B. Connally High School
High School, Highschool Diploma

High School Diploma

Skills
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Analysis Skills
  • Associate Development
  • Attention to Detail
  • Billing
  • Cash Handling
  • Cashiering
  • Change Management
  • Computer Literacy
  • Computer Skills
  • Conflict Management
  • Courageous Leadership
  • Customer Service
  • Decision Making
  • Document Management Systems
  • Documentation
  • Feedback Delivery
  • Functional Expertise
  • Human Resources
  • Interpersonal Communication Skills
  • Meeting Facilitation
  • Mentoring
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Office
  • Multi-line Phone Systems
  • Multi-Store Experience
  • Multitasking
  • Notary Public
  • Office 365
  • Office Management
  • Outlook
  • Performance Management
  • Printers
  • Profit & Loss
  • Receptionist
  • Scanners
  • Scheduling
  • Team Building
  • Team Management
  • Time & Attendance Systems
  • Time Management
  • Training
More information

-Experienced in leading multiple teams of 20 or more direct reports.
-Flexible to working long hours and ensuring the job is done correctly.
-Ability to accept direct feedback and deliver above the expected results.
-I am very good at fixing computers and software issues.
-As a hobby I build gaming computers, troubleshoot machines and fix electronics for friends and family.