Veronica Jefferson
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With every heartbeat;
Sacramento, CA

Email: iamveronicajefferson@gmail.com • Instagram: @xxmisssvxx

Praises
147 people praised Veronica
+ 140

Praise highlights

Veronica, Gave advice to another job case member and she not only gave her advice but she laid it out for her in an informative display she explained what she was saying as well as laying out the...

is a fellow Jobcaser with Veronica

Veronica is one of a handful of Jobcasers who cuts through the pretense and nonsense and gets right to the point. She is articulate, smart, and always provides real and relatable advice and...

is a fellow Jobcaser with Veronica

I love having Veronica in the Jobcase community. She embodies our spirit of being optimistic, empathetic and helpful. I appreciate her ability to "keep it real," and her thoughtful way of helping...

is a fellow Jobcaser with Veronica

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Work experience
TRISTAR Risk Management
Administrative Assistant

• Provides full office support to roughly 35-40 staff members daily as the only administrative assistant overseeing various duties, such as running internal and external reports as directed by all levels of management in the Workers' Compensation industry;
• Reconciles monthly invoices, and allocates to departments, including storage filing for any unexpected or planned company audits;
• Coordinates facility and building maintenance, and services office equipment within the building;
• Conducts bi-weekly inventory and orders office supplies as needed, consistently tracking supply shortage(s), and maintains supply and storage rooms;
• Develops forms and spreadsheets for claims and administrative use, often updating form with each calendar year:
• Coordinates and consistently assists with company in-office events and activities to maintain positive team building;
• Schedules and coordinates with external vendors for office visit requests, and provides suggestions and information as needed based on company actions;
• Composes routine correspondences, arranges meetings, prepares conference room for upcoming meetings or events, and meeting information/training material;
• Manages incoming/outgoing mail with USPS, UPS, FEDEX, and TRICOR couriers, including e-faxes and directs mail to correct department or recipient(s), reviews and distributes incoming workers' compensation claims documentation to assigned claims adjusters via VOS/cSTAR/iSTAR for Washington/Sonoma Valley Hospital, San Joaquin County, and Roseville;
• Direct/Research additional claims documentation for California Insurance Guarantee Association (CIGA), which are also administered by TRISTAR;
• Manages and updates provider billing information for payment approvals via Medata and Vendor Management;
• Coordinates bi-annual and annual building services, such as interior/exterior alarms, fire, and on-site flu vaccination drives;
• Assists with new hires for staff desk relocation, cleaning, setup, and provides minimal IT support where/when needed.

DogVacay Pet Boarding
Boarding Assistant

• Provide part-time pet boarding services for individuals who travel for work or personal reasons.

The Artistic Memoirs
Photographer • Owner

• Sacramento photographer specializing in artistic portrait photography.
• Studio, indoor/outdoor photography, small weddings (elopement), engagement, post wedding photography, maternity, horror themed, and photojournalism.

Certified Employment Group, Inc. • Raley's/Nob Hill Corporate
Administrative Assistant (Contract Assignment)

• Provides administrative assistance to Raley’s Production Bakery corporate office supporting (100) employees;
• Prepares, track inventory of general office products, replies to inquiries, documents, correspondence, compiling information, data entry, creating delivery tickets, bio-terrorism forms, invoices, processing product credits, returns via Baker’s Dozen, filing employee confidential documentation, signing off/sorting and distributing weekly paychecks;
• Screens telephone calls, visitors and incoming correspondence; assists with providing information, using best judgement and determines which requests should be handled by supervisor, appropriate staff member or other offices. Scheduling appointments, composes routine correspondence for self, manager or department staff;
• Maintains calendars, prepares meetings, initiates facility set-up, schedules participants, assembles materials, distributes notifications and materials, and prepares agendas;
• Anticipates and prepares materials for conferences, appointments, meetings, etc.;
• Processes and monitors confidential paperwork and records, such as contracts, personnel actions, weekly sales reports, product loss reports, data entry of expenses, etc.). Maintains department files, lists, logs, databases, storage and disposition, assist with new employee hire information overview;
• Sorts and distributes mail, ensures timely staff response, responds to emails and a variety of inquiries; acts as an information source related to department operations within established policies and procedures.
• Performs other duties and special projects as assigned or requested by management.

347 Group, Inc. • The McClatchy Company
Corporate HR Assistant (Short-Term Assignment)

• Pre-audit pension retirement documentation for tax filing and benefit disbursements;
• Add or update individual(s) contact information in (Oracle) PeopleSoft;
• Contact retirees (former employees) to inform/request missing documentation, and update activity tracking in PeopleSoft;
• Process/stop death records, terminating benefit disbursements to beneficiaries;
• Sort, scan, file, copy, fax, and organize paperwork/employee records to appropriate personnel/department;
• Process new incoming postal mail to prepare for pre-auditing, calendar management;
• Mail or email missing forms to retirees that require notarization.
• General understanding/knowledge of recruitment, creating job requisitions using iCims ATS, posting positions to career boards, such as LinkedIn and CareerBuilder;
• General understanding of completing employee verification requests using PeopleSoft;

Apple, Inc.
Administrative Support Assistant

• Assist customers via phone, chat and email providing administrative support in managing AppleCare service contracts, provided back-fill assistance for general administrators on leave;
• Prepared conference rooms with material, refreshments, lunch, scheduling meetings, and managing calendar using iCal, Apple email platforms, such as iCloud/Me;
• Trained new employees, process new AppleCare contract sales, process incoming postal mail, email, corrected product purchase dates for warranty adjustments, review RMA’s, sales orders, invoice receipts using SAP, POS Admin, checking product(s) tracking and shipment;
• Assisted with lost or missing contract refunds, reissuing refunds via check, ACH deposits and/or electronic gift cards, successfully restoring faith in Apple and its high quality line of products;
• Annual volunteer assistance as an Apple event photographer for events, such as Apple Corporate Games for team building and communication.

Apple, Inc.
Refunds Project Assistant

• Successfully completed a one year rotational project assisting (SOM) Service Order Management, processing and maintaining lost AppleCare refunds associated with common life-changes such as address changes/relocation, incorrect customer, account or product information.
• Process and close emails resolving all missing or lost contract refunds.
• Processed delayed and/or missing refund requests via check, ACH direct deposit or wire transfers based on region and/or type of payment originally initiated unless changes specified; using basic, self-taught excel spreadsheet to assist with customer/status tracking.

Celebrity Foods, Inc.
Appointment Scheduler

• Contacted homeowners and qualified renters to provide information and benefits of home delivery food services.
• Traveled to special events within California to assist with setup, and interact with customers face-to-face expressing the positive benefits of home delivery service.

Hank Fisher Properties, Inc.
Hospitality Housekeeper & Senior Aide
Traits
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Caring
I use my words and actions to help others without expecting anything in return.
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Dedicated
I am committed to the company's success and loyal to the people and things I believe in.
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Dependable
I can be counted on to complete whatever task, objective, or job is needed.
Education
CK McClatchy High School
High School, General Studies
Volunteering
Jobcase, Inc.
Volunteer Assistant
Apple, Inc.
Volunteer Event Photographer
Links
The Artistic Memoirs

Photographer

The Artistic Memoirs

Photographer