Tina Henderson
Regional Case Manager
Memphis, TN 38104
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Work experience
Fast Switch / Cardinal Health
Regional Case Manager

Right Sourcing, Inc. / Sedgwick
Compliance Analyst / Clinical LCS / Billing Specialist

Anti - Fraud Training Project for Contractors and Colleagues
Completed 100% 8 days before deadline in the legal department
* Research on-line websites for Nurses Licensures expiration dates
* Update in system. Communicate with Nurses of CEUs needed to re-new Licensures
* Real Estate Billing for Global Sedgwick Offices
* Excel, Outlook, Microsoft Word, Con Cur, Avaya

Bankruptcy Specialist

(Company Closed)
Frankie's Auto Sales:
* Court Claims Representative
File Bankruptcy POCs for Chapters 7 13 utilizing Pacer
* Auto Collections / Process payments
* Request updated information for clients files
* Assist Salesmen to obtain documentation for current future clients
* Face to Face meetings to resolve auto loans delinquency
* Set payment schedules for past due accounts
* Forward files for Judgments
* Prepped and completed legal documents for court proceedings

Collections Analyst / Post Decision Analyst
Commercial Collector / Loan Analyst

Commercial, Mortgage, Credit Card, Unsecured Loans, Auto
Assistant to Vice President of Loan Servicing day to day Operations
Decision Making regarding Line of Credit to be decreased / increased submit to 3rd party vendor
Face to Face meetings with Clients pertaining to requests / settlements / finality of concerns
Skip trace, post payments. Prepare files for loan extensions / Refinancing, Call Center
Interviewed 3rd party Vendors for final acceptance of services rendered.
Implemented Mortgage Rental Assistance Program City of Memphis provided
Programs: People Soft, Oracle, Microsoft Word, Excel, AS400, Outlook

Foreclosure Preventions Specialist III

(Company Closed)
Aurora Loan Servicing:
Respond in a timely manner to customers' request around Modifications, Short Sales, DIL of
Foreclosure, Repayment Plans. Call Center Environment
Collect documents from customers / 3rd party Vendors for Modifications potential approval
Negotiate with customers maximizing recovery on behalf of client
Determine complex loss recovery strategies within assigned portfolio
Demonstrate ability to handle escalated issues, encouraging maximum benefit to the customer
Forecast future financial stability / loss recovery structure.
Project Liaison for Underwriting / Foreclosure Department to bridge completed package
Review staff stats with productivity. Arrange staff meetings, room and time for updates
AS400, Excel, Microsoft Word, Outlook, SharePoint, LyriCal

Carrington Recovery Services, LLC
Senior Account Resolution Consultant

Closed
Negotiator, Factor possible Foreclosure, REO, Short Sales, DIL. Charge off loans
Skip Trace, Lexis Nexus, FDCPA daily basis, Loan Modifications, Internet Research
Conversed with Realtors, Brokers, 3rd Party Vendors, Attorney, customers to conclude settlements

Post Decision Analyst

Daily Production Reports, Configuration status of final decision making between vendor, client
Loan Modifications: HAMP, HAUP, Special Forbearance, GNMA, FHLMC, FNMA, SFO, HFI.
Government: SCRA, USDA, HAFA, Short Sales, DIL, Modifications
Third Party Vendors: NACA, HOPE, US Bankruptcy Trustee, Attorneys, Brokers
Full Document package with QC / Vendor / Investor Approval, process of Permanent Loan
Programs Repositories daily: Excel, Outlook, Share Point, Cisco, Home Saver, CRM, LMA
LAMP, Microsoft Word, iPortal, Urban, HRS (Stewart), AS400
Monthly QC Reports, Management Evaluations, Learning Development given on an as needed basis.

Collections Analyst

Mortgage Collections
* Aging Reports: 30 days to Foreclosure
* Daily Reports
* Negotiations of Payments
* Set Repayment Plans
* FHA, FHLMC, VA, PMI, Conventional
* CCM, Microsoft Outlook, Fi Serv, ORCC

Traits
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Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
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Creative
I have great ideas and am able to think outside of the box.
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Hardworking
I put my best effort into everything I do.

Education
Houston Community College

Everest College
Medical Billing
Volunteering
St.John's Church
Assist the Homeless
Links
Compliance Analyst