Tiffany Lucas
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Executive Assistant

Top performing Administrative and HR professional with over ten years of experience. Strengths include building rapport, integrity, sustaining partnerships and relationships with leaders, problem... show more

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Work experience
Have Life Church
Executive Assistant HR Administrator

Managed the calendar and travel for Executive leadership team and contractors. Planned and coordinated events and meetings (both onsite and offsite). Managed the daily operation of corporate office. Responsible for uploading financial data files into the ACS system database. Posted member financial contributions to the general ledger and provided metrics reporting for forecasting and analysis. Managed staff attendance, vacation time, distribution of payroll and facilitated the onboarding process for new employees. Managed compliance and ensured all regulatory and legal standards were met. Processed payroll weekly for all employees via Paycor. Administered benefits and bonus incentives for employees. Processed expenses and invoices weekly. Created and tracked weekly membership attendance for record keeping and retention strategies. Reconciled bank accounts quarterly and create weekly financial operations reports. Prepared HR documents (contracts, new hire information) and managed all regulatory and legal compliance notices

Key Impacts
*Successfully worked with CEO, CAO and CPA to analyze and quantify financial risks by putting systems in place to manage and reconcile quarterly and annual budgets.
*Orchestrated and implemented a filing system, both digital and manual to organize over 25 past and current employee files
*Effectively trained staff to use project management software enabling the company to improve cycle time for process improvement projects and assigned tasks.

LPL Financial, LLC
Registration Coordinator

Assisted with the licensing and registration of financial advisors for insurance, advisory and securities products. Demonstrated attention to detail through successful database administration. Handled the collection of data and documentation for regulators as part of the regulatory review process. Provided support to operational departments by delivering requested information in a timely manner. Supported the hiring of new financial advisors by managing the flow of required documents using MS SharePoint

Key Impacts
*Successfully provided operational support to meet weekly quota for the organization's procurement of applications for credentialed and non-credentialed financial advisors.
*Top achiever in the auditing of case management profiles through SharePoint

United Health Care
Compliance Analyst

Reviewed all marketing materials for compliance in accordance with the Medicare Marketing Guidelines. Assisted with the implementation of a SharePoint database utilized for the audit of all marketing materials. Developed policies and procedures for obtaining access to secure databases and perform Offsite Audits. Created a process to identify and examine trends with quality issues and HIPAA corrective action evaluations. Utilized quality improvement tools to track corrective action plans. Prepared written responses to federal regulatory agencies and developed policies and procedures for handling claims, grievances and appeals

Key Impacts
*Improved access to healthcare benefits by collaborating with marketing professionals to create campaigns to measure quality of services being sold.
*Successfully created Standard Operating Procedures for organizational structure across regional offices
*Reduced contract turnovers by 25% by conducting field audits and creating measurable auditing tools for continued education from risks discovered

Ally Financial
Executive Assistant
Have Life Church
Executive Assistant/HR
LPL Financial
Registration Coordinator
United Healthcare
Compliance Analyst
Traits
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Caring
I use my words and actions to help others without expecting anything in return.
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Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
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Confident
I am self-assured in my skills and talents, and I'm willing to take on challenges and risks.
Education
Morgan State University
Associates, Business Administration
Purdue University
Masters, Business Administration
Skills
  • Account Manager
  • Excellent Communication Skills
  • Excellent Leadership Skills
  • Excellent Time Management
  • Excellent Interpersonal Skills
  • Account Reconciliation
  • Judgment and Decision Making
  • Active Learning
  • Active Listener
  • Event Planning