Shawniqua Rasberry
Customer Support Specialist
Raleigh, NC 27612
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To obtain a position in which an opportunity to play a direct role in the unlimited growth and success of a company is presented.

Praises
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Praise Highlights

She is nice

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Work experience
Conduent
Technical Support

Inbound/Outbound call center. Troubleshoot Apple devices. Log customer contact information. Notate accounts using the I-log system. Run diagnostics on Apple devices. Set up appointments and repairs at Apple retail stores.


Conduent
Customer Service Representative/Humana campaign

Inbound/Outbound call center. Provided information to members regarding insurance benefits. Medicare Part D related inquiries. Assistance with premium information, copayments, deductibles, and coinsurance.

WIS International/Inventory

Inventory control. Counting product for different companies. Attention to detail.

Overnight Stocker, Kroger

Unloaded trucks and stocked shelves with merchandise. Heavy lifting 50 plus pounds. Customer service, directing customers to products, maintaining a clean, professional work environment.

Holiday Inn Express
Front Desk Receptionist

Answering calls and transfer. Scheduling. Greeting guests. Handling company inquiries. Sorting and distributing mail. In person Customer Service.

Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Caring
I use my words and actions to help others without expecting anything in return.
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Dependable
I can be counted on to complete whatever task, objective, or job is needed.

Education
Fike High School
High School
Skills
  • Customer Service Skills
  • Building Customer Service
  • Handled Volatile Customer Situations
  • Bookkeeping
  • Communication skills
  • Friendly/Helpful
  • Conflict Resolution Skills
  • Critical Thinking
  • Active Learning
  • Troubleshooting Technical Issues
  • Excellent Time Management
  • Interpersonal Skills
  • Active Listener
  • Attention to Detail
  • Energetic Work Attitude
  • Microsoft Office
Volunteering
Mima’s Daycare
Daycare Teacher
Links
Career Builder

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Indeed

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More information

Customer service experience for over five years. Experience in Microsoft Excel, Word, and PowerPoint. Excellent verbal and non-verbal skills. Ability to multi-task. Enthusiastic and quick learner. Active Listening. Interpersonal. Attentiveness. Time management. Empathy. Dependability.