Kathleen, GA 31047
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Work experience
Business Analyst Consultant Lead
Lead Operations Analyst
Senior Operations Analyst
Product Operations Analyst Lead

Product Development/Implementation Team Key Results:
Recruiting, training and development of 10-15 analysts permanent and contract staff; instruct, guide and oversee work of contracted and non-exempt staff, design in-house materials and resources for employee development and education. Development of 30-60-90 day professional development plan for analyst and providing feedback of performance. Manage the development of one or more training teams, identifying personnel and supervisors who are in need of additional training, developing a blended approach which integrates different learning modes, such as coaching, classroom instruction, online learning and action learning. Manage and assign daily job tasks to 15+ team analyst, supervising contract employees, resolving all escalated inquiries from analyst.
Lead Quality Assurance Auditor over various member facing documents, healthcare contracts, and member eligibility web portal benefit display/configuration; Summary of Benefits Coverage (SBC), Evidence of Coverage (EOC), Statement of Variability, Benefit Summaries, and Custom benefit coverage plans for the state of California for all Lines of Business.
Lead developer for online workspace for department; created workspace through internal database to house departmental documents, desk level procedures (DLP), departmental policy templates, training manuals, department policies and procedures. Analyzed and redesigned department job aides and assisting with designing training documents.
Project Management Lead: Facets migration, Leading Open Enrollment efforts for yearly benefit access to care, benefit portal display, contract delivery, and driving consistent communication efforts with Senior and Director level staff. Lead workflow sessions in regards to; feasibility, new products, benefit design, mandate implementation and benefit assessment for state and federal mandate requirements, system allocation and requirements, and benefit configuration/implementation. Identified issues and developed improvements, modifications, and enhancements related to operational workflows. Developed over 150 benefit display products and Summary of Benefits and Coverage (SBC) by cycle implementation date for Open Enrollment.
Provide highly complex analytical support through the analysis and interpretation of data in support of cross-functional business operations. Lead the development of annual operating plans, capital budgets and forecasts, and build business cases for new business initiatives. Develop, prepare and analyze highly complex reports for management review (Business Applications: JIRA, PlanDocs, Benefit Capture, PRM).
Collaborate with marketing, sales, finance, actuarial, legal, IT, operations and other stakeholders in the organization to identify business requirements needed to bring a product to market from planning to implementation. Expert knowledge of and ability to perform analyses such as, GAP analysis, process mapping, root-cause analysis, risk analysis and requirements gathering. Defining and capturing business requirements within internal Product Requirement Management (PRM system). Presenting business requirements (product implementation and facets configuration) to tools and technology department for benefit automation based on business needs and prioritization. Conduct UAT (User Acceptance Testing) to ensure systems delivery matches requirements and fulfills business expectation.

Sears holding Corporation
District HR Generalist

High volume full cycle recruiting (service technicians, support staff, customer service representatives (call center), and leadership roles, opened and closed over 25 requisitions per month, evaluated and determined wages, administered basic skills and job specific testing to over 10 applicants weekly (general electrical test). Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. Coordinated and attended recruiting events at local area community and technical colleges, job fairs, and community events. Innovative recruiting approaches: social media, contacting area businesses, technical colleges, and job resource centers.
Staff development, conducted new hire training and monthly compliance training to over 25 staff, Learning Management System tracking and reporting, and generated monthly compliance reports. Conducted weekly on-boarding process (new hire orientation) employees to 10+ new hires, redesigned new hire orientation to include interactive and case study examples, developed/analyzed training curriculum, lead training/development classes, coordinated communication strategies that drive demand and utilization of learning programs and associated content, identified key indicators to measure for success and efficiency of learning activities.
Generated and Completed ADA, Affirmative Action, and EEO compliance reports. Assisted with processing and completing documents for leave programs, modified duty placement (return to work program), workers compensation claims, labor wage claims and unemployment claims. Attending unemployment hearings, tracking, coding, and managing leave programs: FMLA, ADA, and company leave programs. Record keeping for district drivers' license compliance program, maintained drivers alerts, employee data, and personnel records.
Specialized program management and implementation; Performance metrics, compliance management, technician on-boarding database management, and Key Performance Indicator (KPI) management.
Logistics/Safety Management; safety program administration, scheduling ride along between Field Operations Manager and Service Technician. Managed service vehicles maintenance and inventory records. Ensured compliance of the Safety/Environmental Manual and program via Quality Management Safety Matrix.
Handled all inquiries regarding payroll, vacation, healthcare benefits, and employee relations. Meal and break period training and reporting, monitored employee behavior and performance violations, and generated written violations to staff. Provided support in specialized areas: human resources records management, payroll, benefit administration, assisting with open enrollment, employee relations, and legal/compliance concerns. Executed strategic plans for staff performance improvement plans, reviewing ethics policy violations, and processing all human resource transactions and forms for 350 employees.

Elite HR Logistics-Staffing Agency/Transportation Industry
HR Consultant

Human Resources Key Results:
Full cycle recruitment process (including creating, reviewing, and modifying job requisitions and position descriptions) for Class A-C drivers, entry-level support to executive level management. Designed and implemented overall recruiting strategy. Provided analytical and well documented recruiting reports to the rest of the team. Conducted employment verifications, I-9 verifications Meeting staffing requirements for various agencies requesting permanent, temporary, or contracted employees; placed 20 plus candidates weekly.
Shifted the emphasis of multiple vendors as a consultant to focus on line of business in customer/contract negotiations, wage agreements, and strategic planning for staffing requirements. Prepared reports by collecting, analyzing, and summarizing information to determine staffing trends. Negotiated contractor bill rates and employment contracts with staffing vendors.
Human Resource and Marketing efforts; Built applicant sources by researching and contacting community services, colleges, media, internet sites, social media, and job fairs. Screened applicants via telephone and in person, extensive usage of applicant tracking system, and regular communication with candidates and hiring managers).
Logistics Management; Department of Transportation compliance and safety administration, Department of Motor Vehicle licensing verifications, and CA Department of Motor Vehicle pull program knowledge and background checks. Administering on-site drug tests and random drug test for compliance with Department of Transportation standards.

Customer Service Supervisor II/HR Lead

Promoted to supervisor position to recruit and train customer service reps, route delivery drivers, relief drivers, warehouse staff, sales representatives, sales managers, and service technicians. Responsible for maintaining and enhancing the organizations operations in three branch locations by supervising 35 plus staff, planning, implementation, and evaluating employee relations in human resources policies, programs, and practices.
Key Results:
Training/Performance Development; Developed, coordinated, scheduled, and conducted on site training and curriculum for various positions; customer service representatives, warehouse specialist, route drivers, and service technicians. Assessed the needs of training of staff based on training modules, Key Performance Indicator (KPI) management, and performance management. Implement and lead learning and training development sessions for various staff across three locations.
Human Resource Management; Managed and provided human resource services such as selection and recruitment of new staff and onboarding procedures; Building and maintaining personnel files, interviewing, pre-screening/drug testing, reference and employment verifications, I-9 verifications, disciplinary actions, performance management, compensation/job analysis, employee records management, employee relations, completion of new hire paperwork, and benefit administration. Processed payroll and commission, unemployment insurance claims/appeals, workers compensation claims, and attending court hearings.
Management of FMLA leave, vacation, and sick leave. Analyzed reported Family Medical Leave (FMLA) requests; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices. Established FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
Account Management: Managed over 100 large major accounts throughout California. Prepared, generated, and analyzed various reports to close out quarterly, month end, and year-end (sales, gross profit analysis, accounts receivable/payable, inventory analysis, product analysis, compliance, and ADA reporting).
Conducted bi-weekly audits utilizing account management systems on six departments. Reconciled account invoices, department purchasing, and purchase orders. Analyzed financial statements, budgets, and managed over 2+ million dollars in operation. Responsible for month and year-end close of financial records.
Logistics Management; Managed and supervise the activities necessary to protect the health and safety of employees and the general public, to protect the assets of the company, and to ensure compliance with Regulatory Agencies of governmental regulations, as well as policies and programs. Identify, monitor and ensure compliance with various state/federal regulations (OSHA, DOT).

I take responsibility for my actions and follow through on my promises.
I am committed to the company's success and loyal to the people and things I believe in.
Grand Canyon University
Doctorate, Doctorate Organizational Leadership -Healthcare Administration
University of Phoenix
Masters, Human Resources Management
Grand Canyon University
  • Yellow Belt Six Sigma
  • Peoplesoft
  • Excellent Leadership Skills
  • Learning Strategies
  • Training and Development
  • Learning Management System
  • Workday
  • Oracle
  • JIRA
  • Business Requirement gathering