Sasha Contreras
MS 38664
Follow

Motivated and responsible candidate with excellent communication and customer service skills, seeking employment as support agent. Seeking a company that makes the customer relationship a priority... show more

Praises
8 people praised Sasha
veteran
+ 1

Praise Highlights

Sasha gives real world, practical advice and from what I have seen, does her best to stop the spread of misinformation. She is another excellent member of this community and many could learn from her.

is a fellow Jobcaser with Sasha

Always willing to help everyone and has good advice.

is a fellow Jobcaser with Sasha


Praises help jobseekers showcase strengths and stand out to employers.

Work experience
KellyServices
Chat Tech Advisor for Apple

Provides support fro iOS devices, iCloud services, and AppleID.


Convergys
Member Service Representative

Providing member support for one of the nation's largest mutual insurance companies.

Xerox
Customer Service Representative

Duties; provide direct customer care for Verizon Wireless in a high volume call-center environment. Provide tier 1 support for Apple iOS and Android OS devices, customer account support including account analysis, problem solving, billing issues and escalated calls. Connect with customers using Verizon’s Gold Standard in order to provide a superior consumer experience.

- Ability to multitask with multiple windows on computer

- Ability to diffuse customer escalation and provide resolution

- Skilled in listening to the needs of the client with empathy

- Ability to learn and navigate a large and complex knowledge base of computer support
systems to analyze bills and equipment orders

- Proficient at 10 key and touch typing

In-home Caregiver

Duties; care and organization of the household including shopping and errands, cleaning, laundry and cooking at least two meals per day with preparation of meals to cover days off. Planning and execution of shopping list, nutritional and culinary applications. Transportation to and from doctor’s appointments including attendance during doctors visits to aid in communication between patient and doctor. Supervision of safety in the home per instructions of home healthcare aids and social workers. Assistance with physical therapy exercises in the home. as well as aiding in communication with physical therapy aids visiting in the home. Worked up until the passing of client.

Sidelines Sports Bar and Grill
Prep cook/dishwasher

Preparation and proper storage of raw food items for kitchen in busy, fast-paced scratch cooking kitchen. Completed all menu item preparation in a timely and safe manner.
Performed dual duty operating as dishwasher while executing prep for the kitchen

Traits
resume-trait-icon-set
Caring
I use my words and actions to help others without expecting anything in return.
resume-trait-icon-set
Credible
I am truthful and believable.
resume-trait-icon-set
Dependable
I can be counted on to complete whatever task, objective, or job is needed.

Education
California State University-Los Angeles
Bachelors, English

While my major was in English I also pursued studies in Fine Arts with an emphasis on three dimensional media including; clay (wheel and sculpture), metal smithing (jewelry making, bronze and precious metals casting) and fiber arts. After graduating I took classes and studied watercolor and sold my work as a freelance painter.


The Bryman School
Certificate, Medical Assistant
Ramona Convent Secondary School
High School
Skills
  • Building Customer Service
  • Customer Inquiries
  • Handled Volatile Customer Situations
  • Answered Phones
  • Communication skills
  • Change Order Requests
  • Troubleshooting Skills
  • Judgment and Decision Making
  • Active Listener
Volunteering
Garfield Medical Center
Auxiliary aid (candystriper)

Ruff Riders Dog Rescue
Patronage and foster care