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Rafael Angel LopezFerrer Sr.
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Computer Operator I
San Diego, CA 92154

Highly experienced, multi-skilled field service technician at your service. Have tools, will travel. Strong work ethic, dedicated, methodical.

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Work experience
Strategic Data Systems
Computer Operator

Contracted by the office of the Commander, Naval Air Force, US Indo-Pacific Fleet, supporting Naval Air Logistics Command Information System (NALCOMIS) server hardware maintenance.
*Reviewed, approved, and processed Order Justification Forms (OJF) using an Enterprise Knowledge Management (EKM) website.
*Approved requests for new services and user accounts and provided guidance on which Contract Line Item Number (CLIN) was needed for software or peripheral requirements.
*Coordinated seat deployments and refreshes of HPE ML370 G5/G6 and Lenovo ThinkPad Type 20BH NALCOMIS servers, plus assisted with the testing of software before field deployment.

Apex Systems, Incorporated
Enterprise Service Desk Specialist

Delivered telephone and remote assistance to end-users of the Navy-Marine Corps Intranet/Next Generation Enterprise Network (NMCI/NGEN) throughout the United States.
*Registered interactions and related incidents in Hewlett Packard Service Manager 9.3 information technology service management (ITSM) suite.
*Triaged incoming service calls during the Windows 10 upgrade call surge of June 2018.

Apex Systems, Incorporated
Information Technology Specialist

Delivered end-user support to the office of the Commander, Naval Surface Force, US Pacific Fleet.
*Processed incidents and support requests in Hewlett Packard Service Manager 9.3 ITSM suite.
*Installed, moved, added, configured, upgraded, and repurposed desktop and laptop computers.
*Collected, identified, defined, and organized detailed user and information technology requirements.

Apex Systems, Incorporated
Enterprise Service Desk Specialist

Delivered telephone and remote assistance to end-users of the Marine Corps Enterprise Network at eight United States Marine Corps installations in California and Arizona.
*Recorded incidents and support requests in BMC Enterprise Remedy 8.1 ITSM suite.
*Physically inventoried Marine Corps Installations West's computers at MCB Camp Pendleton in support of the Fiscal Year 2018 Windows 10 Tech Refresh.
*Recorded Release Actions for Fiscal Year 2018 Windows 10 Tech Refresh in Remedy ITSM.

Insight Global
Field Technician (Desktop Support)

Field Technician (Desktop Support); Insight Global for Hewlett Packard at Bank of America, Merrill Lynch Financial Services, and Wells Fargo Bank, San Diego County, California.
* Dell, Hewlett Packard, and Lenovo Laptop and Desktop Computer Service and Repair.
* Dell, Hewlett Packard, and Lexmark Laser Printer Service and Repair.
* Installed, Moved, Added, Configured, and Disposed of Computer Hardware (IMACD).
* Imaged Hard Disk and Solid-State Drives.
* Repaired and serviced laser printers.

RGIS
Inventory Associate

* Inventory of retail merchandise on sales floor and backstore.
* Demonstrated accuracy, safety, and speed during merchandise inventory.

ProActive Business Solutions
Desktop Support (Relocation) Technician

Contracted by Intuit, San Diego, California, for monthly office moves.
*Installed, moved, added, and configured computer hardware (IMAC).

AppleOne
Desktop Support Technician

* Migrated data of client accounts and contact information from Google Sheets and Excel for Mac to Zoho CRM.
* Formatted data in Excel for Windows spreadsheets.

SmartSource Technical Staffing Solutions
Desktop Support Technician

Gathered and staged desktop and laptop computers of 193 office personnel for disposal.
*Electronically wiped hard drives with Darik's Boot and Nuke (DBAN) before staging for disposal.

Veteran Staffing Network
Cable Tester

Cable Tester for Electronics Service aboard Naval Base San Diego, California.
* Worked paired with fellow technician to carefully check wiring on the exterior of the USS John P. Murtha (LPD-26).
* Tested cables using an electromagnetic pulse generator, netbook computer, oscilloscope, and digitizer.
* Recommended basic repairs to cables where needed.
* Used netbook computer loaded with PicoScope 6.0 and Data Acquisition Testing System (DATS 9) to document the results of each test.
* Navigated within a large ship and worked in confined spaces.

Pinnacle Light Industrial
Sr. Product Implementation Analyst

* Completed 5 major Field Remediation deployments for BD-CareFusion; involving 15 Vyaire Avea patient ventilators.
* Disassembled, replaced the Transducer/Communication/Alarms board in the Gas Delivery Engine using hand and torque-measuring tools.
* Reassembled and conducted thorough Operational Verification Performance using pressure gauges and flow analyzer.
* Recorded all operations in detail in the Excel-powered Data Collection and Verification Record.

ABBTech Professional Resources
Desktop Support Technician

* Replaced desktop and laptop computers of Internal Revenue Service field and branch agents in San Diego, California.
* Installed new networked laser printer.
* Verified custom software content and configured same before data migration.
* Migrated software from old to new assets.
* Instructed agents and other personnel in the operation of new features in their personal computers and networks.

Computech Corporation
Customer Engineer

Computech Corporation for NCR, San Diego County, California
* Repaired and maintained Automated Teller Machines for JP Morgan Chase.
* Upgraded ATMs to contact-free card reading technology.

SmartSource Technical Staffing Solutions
On-Site Representative

* Repaired teller workstation desktop computers.
* Replaced and secured hard disk drives for data recovery.

SmartSource Technical Staffing Solutions
Hardware Refresh Specialist

* Broke down old workstations and prepared old assets for disposal.
* Assisted with Multifunction Printer stacking.
* Set up new workstations at teller, business, and management stations.
* Connected peripherals such as check scanners, card readers, and signature pads to new workstations.

Novasyte Health, LLC
Biomedical Technician (Field Service)

* Completed 28 major Field Change deployments for Philips Healthcare North America; involving 432 Service Work Orders at ambulance companies, fire departments, and hospitals in California and Nevada.
* Disassembled, troubleshot, repaired, upgraded, reassembled, and tested Philips HeartStart MRx Automatic Monitor/ Defibrillators.
* Recorded all service actions and reconciled parts through Philips OneMobile, an SAP NetWeaver 7.10-based service management suite.
* Demonstrated excellent communication skills to follow up with key accounts.
* Provided customer feedback to corporate teams to improve new and existing products.

Global Technology Coverage
Desktop Support (Refresh Deployment) Technician

Refresh Deployment Technician for CDW (formerly Kelway) at S3 Staffing, San Diego, California.
* Replaced WYSE Thin Clients with Dell Small Form Factor Desktop PCs.
* Disposed of WYSE Thin Clients.

Randstad Technologies
PC/Network Support Technician

PC/Network Support Technician for Northrop Grumman, San Diego, California.
* Key performer in major company-wide Hewlett Packard desktop and laptop PC refresh and new-hire deployment project in an industrial park eight-building campus.
* Disposed of surplus accessories, freeing significant floor and shelf space in the Information Technology Rooms of Buildings 1 and 8, Rancho Bernardo Campus.
* Connected personal computers and terminals to existing data networks.
* Maintained trouble logs in VMware Service Manager/IONIX Information Technology Service Management (ITSM) suite.
* Instructed users in the operation of personal computers and networks.

Suna Solutions
Technical Services (Biomedical Equipment) Technician

Technical Services (Biomedical Equipment) Technician for ResMed.
* Made workspace safety and organization improvements to comply with ISO 9001:2008 standards and 5S principles. These improvements resulted in the work center passing the ISO Audit.
* Evaluated, prioritized, and responded to problems with hardware, software, networking, and other computer-related technologies on ResMed series 8 and 9 sleep apnea durable medical equipment.
* Performed hardware and software troubleshooting, testing, and repaired products in accordance with approved service manuals, company specifications and system calibration standards.
* Troubleshot device failure to sub-assembly level using service manuals and various test equipment, and provided clearly written recommendations to customers regarding repair of equipment.
* Documented all technical findings and customer-reported problems in the Oracle e-Business service management suite, including the resolution recommended, and the process taken towards resolution.

The Select Group
Product Support and Repair (Biomedical Equipment) Technician

* Integrated three different remediation actions into CareFusion Alaris intravenous infusion products arriving at the Infusion Products Depot.
* Determined the reason for return, based on information from the customer, alarm/event history, condition of the unit or assembly, or repair history.
* Test operated unit to locate defects, measure performance, determine need for adjustment, and verified specified operation.
* Communicated repair information to the customer including cause of failure.
* Entered data into SAP NetWeaver 7.10 service management suite.

Worldwide TechServices
Field Associate

* Dell Certified Systems Expert: Repaired and performed preventive maintenance on Dell laptop and desktop computers, and laser printers at customers' home or office locations in San Diego County, California.
* Supported corporate accounts for AT&T, Dell, Emerald Textiles, and Toyota Financial Services.
* Visual Display Equipment: Repaired and inspected flat screen and legacy internal projection (WEGA) television sets for Coby, Dell, Samsung, Sony, Toshiba, and Vizio. Subcontracted for Indusys Technology.
* Completed safety recall campaign for Sony series 47H flat screen television sets.
* Completed all administrative and logistical tasks associated with each call and completed real-time reporting of all calls via telephone and internet.

F2OnSite
Field Technician

* Dell Certified Systems Expert: repaired Dell desktop and laptop computers at home locations in the San Diego Metropolitan Area.
* Followed various established policies, guidelines, and documents relative to the successful delivery of service.
* Completed all administrative and logistical tasks associated with each call, and completed real time reporting of all calls via telephone and internet.
* Ensured all time, mileage, and other required reporting was accurate and submitted in a timely manner.
* Accepted and delivered all service calls assigned within the established service level agreements for all clients.

SmartSource Technical Staffing Solutions
Field Technical Services Consultant

Dismantler - for Tolt Service Group at The Home Depot, 09/2010 to 10/2010.
* Completed Mobile Ordering Cart decommission and packup.
Installer - for Network Engineering Technologies and RadioShack Mobile at Target, 09/2010.
* New Point-of-Sale (POS) kiosk installation and network configuration.
Lead Technician - for CompuCom at Best Buy, 08/2010 to 09/2010.
* Point-of-Sale (POS), Customer Kiosk, and PC Workstation replacements.
* Network routing of newly-installed network printer and workstation.
Surveyor - for Tolt Service Group at The Home Depot, 08/2010 to 09/2010.
* Photographic pre-installation survey and mobile cart tally at stores in San Diego County, California.
PC Technician - for Technical Systems Integration, LLC, at Rexel Electrical and Datacom Supply, San Diego and El Cajon, California, 07/2010.
* Dell Optiplex Desktop PC replacement and data migration.
PC Technician - for Dell, Incorporated 04/2010 to 05/2010.
* New Desktop PC and VoIP telephone installation at VA Outpatient Clinic Oceanside, California, 05/2010.
* Desktop PC replacement at VA Medical Center Loma Linda, California, 04/2010.

Adecco for CareFusion
Product Support and Repair Technician

* Successfully completed three national remediation deployments for CareFusion Alaris intravenous infusion equipment.
* Troubleshot technical problems, diagnosed, analyzed, and repaired product.
* Developed skills in tasks, techniques, and procedures within several skill areas, processes, products, and methods.
* Maintained appropriate licenses, training, and certifications.
* Worked within clearly defined Standard Operating Procedures and scientific methods, and adhered to Good Manufacturing Practices per 21 CFR 820, FDA Regulations, and ISO 9001:2008.

Sears Roebuck and Company - Parts and Repair Service
In-Home Service Technician

* Awarded the Bravo! Commendation for great sense of urgency and excellent response to customer needs, 2008.
* Successfully integrated five dishwasher, three microwave oven, and one wall oven safety recall campaigns.
* Performed preventive maintenance, diagnosis and repair of electric, gas, and gas/electric cooking; dishwashing, food waste disposal, grilling, microwave cooking, and trash compaction appliances in customer’s home.
* Ensured safety and maintenance of truck, tools, and parts inventory; to include all Sears assets.
* Read and interpreted documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Traits
resume-trait-icon-set
Caring
I use my words and actions to help others without expecting anything in return.
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Honest
I have a strong sense of integrity and I value authenticity.
resume-trait-icon-set
Responsible
I have good judgement and am able to make the right decisions on my own.
Education
DeVry University
Associates, Electronics and Computer Technology

GPA of 3.295 out of 4.00.
Dean's List: Spring 2012, Fall 2010, and Summer 2010.

Certifications & licenses
CompTIA A+
Computer Technology Industry Association

Expires June 30th, 2021. A vendor-neutral information technoiogy certification as Computer Repair Technician. Additionally, this certification qualifies the holder under Department of Defense Directive 8140.01/8570.01-M Information Assurance Technical Level II.

CompTIA Security+
Computer Technology Industry Association

Expires May 22nd, 2020. A vendor-neutral information technoiogy certification as an entry-level cybersecurity technician. Additionally, this certification qualifies the holder under Department of Defense Directive 8140.01/8570.01-M Information Assurance Technical Level II.

Skills
  • Adobe Acrobat DC
  • Adobe Reader DC
  • Adobe Reader XI
  • Asset Refresh
  • BIOS Flashing
  • CompTIA Security+
  • Computer Hardware Installation, Move, Add, Change, and Disposal (IMACD)
  • Computer Hardware Service and Repair
  • Data Migration
  • Digital Multimeter (DMM)
  • Electrostatic Discharge (ESD) Prevention
  • Excel 2016
  • Information Security
  • Oracle e-Business Suite
  • Outlook 2016
  • Power Point 2016
  • Remote Assistance
  • SAP NetWeaver
  • Telephone Assistance
  • Troubleshooting
  • VMware Service Manager/IONIX
  • Word 2016
  • Zoho CRM
  • BMC Enterprise Remedy ITSM Suite 8.1
  • CompTIA A+
  • Hewlett Packard Service Manager ITSM Suite 9.3
Volunteering
Boy Scouts of America
Assistant Scoutmaster
Civil Air Patrol
Cadet Academic Sergeant

Participated in the Cadet Program, Unit 52006, Isla Grande Composite Squadron. Instructed fellow Cadets in Aerospace Education and Leadership.

Links
Rafael Angel LopezFerrer Sr. - Computer Operator - Strategic Data Systems | LinkedIn

Join LinkedIn | CompTIA A+and Security+ certified with over 5 years of experience in Information Technology. Currently studying for the CompTIA Network+ certification. Life is a great teacher and every day is a school day, offering something new to learn. Once I complete my CompTIA trifecta, I'll pursue the Microsoft 365 Modern Desktop Administration Associate and Windows Server 2016 certifications.

More information

Bilingual: Native Spanish speaker, reader, writer, translator, and transcriber.
Acitve Secret Security Clearance