Assisted in the start-up and grand opening of new multi-concept shopping warehouse.
Managed a $7M,55 employee warehouse, outlet and salvage store
Directed customer service associates, cashiers, stock leads and processors.
Exceeded sales and projected profit goals the first year of opening and many ensuing months.
Earned Best of Bauer store 1998, 2000 among 150 stores.
Developed and managed customer relations, focused on customer service issues and resolutions.,
Increased customer loyalty and ensured high rates of repeat customers by promoting positive customer experiences.
Coordinated and consolidated store audits.
Responsible for start-up of a new outlet concept that included interviewing and hiring customer service focused individuals. Focused on setting clear performance expectations and providing feedback to improve outcomes.
*Created a positive employee morale by implementing employee sales contests, employee awards and appreciation days.
*Concentrated on accurate inventory receiving and internal theft.
- Ability to see the big picture
- Active Listener
- Conflict Resolution Skills