Natalie O.
Recruiter
MADISON, WI 53719
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Work experience
Diversified Personnel Services
Recruiter/Staffing Specialist

Screening of resumes, interviewing candidates (by phone and in person), administration of appropriate assessments, job skills, reference/background checks, new-hire drug testing, employment eligibility (I-9 and E-verifications).
◆ Providing information on Production operations and job opportunities to potential applicants.
◆ Developing and utilizing ongoing recruitment strategies to achieve required staffing levels.
◆ Delivery of high-quality service to customers and employees by matching employees' skills with customers' needs.
◆ Building of high quality professional relationships with customers, employees and staff.
◆ Maintenance and security of all records during recruiting activities as required.
◆ Completion of weekly reports on employment activity.


Concentra Urgent Care/Select Medical
Assistant Center Operations Director

Partnered with Center Operations Director to oversee daily activities and promptly resolve operational issues.
Managed center's financial performance by monitoring expenses, handling cash, and performing end-of-day bank prep.
Supervised, trained, and administered disciplinary actions to staff members.
Coordinated clear communications between company and clients.
Identified opportunities to enhance customer service and patient experience.
Maintained confidential patient records and adhered to HIPPA regulations.

Abuelos Food Concepts International
Hospitality/Front of the House Manager

Operational support, assistance, recruiting and training personnel providing the highest customer satisfaction possible.
Hands-on approach in conducting inventory stocking/recording, other related managerial responsibilities.
Daily operations, small wares and liquor inventory maintenance/ordering, floor staff management and labor control.
Upkeep of restaurant cleanliness and appearance. Providing supportive and reflective guidance with on hands/tandem training resulting in improved customer service skills and increased sales.
Training of new hires on Aloha promoting order accuracy to specs.
Customer service, cash handling, deposit preparation, safe balancing, sales materials.
Record keeping deposits, labor/sales/payroll reports and trackers.
Interviewing of prospective new hires, orientation and training of new employees.
Increase of profitability, enhancement of employee morale in addition to lessening waste.
OSHA/MSDS and Serve Safe rules/regulations for all safe food and alcohol handling practices as determined by Dane County in the State of Wisconsin.

Buffalo Wild Wings, Inc
Manager

Front of the house scheduling for bartenders, hosts and servers.
Conducting inventory stocking/recording bartending, cooking or food prep inventory.
Daily operations, scheduling, coaching, floor staff management and labor control.
Upkeep of restaurant cleanliness and appearance.
Training of new hires on Aloha/HSI, promoting order accuracy to specs. Customer service, cash handling, deposit preparation, safe balancing, sales materials use reporting of promotional events.
Record keeping, labor/sales/payroll reports and trackers. Interviewing of prospective new hires, orientation and training of new employees.
Increase of profitability, /MSDS and Serve Safe rules/regulations for all safe food and alcohol handling practices as determined by Dane County in the State of Wisconsin. Skills: Serve Safe Certified Manager, Customer Care and Client relations certifications, Licensed Bartender

Pedro's Mexican Restaurante
Manager

Providing continuous guidance and on hands training to employees to improve customer service skills.
Training of new hires on digital dining/Aloha software, to further assist in enhancing patrons dining experience.
Customer service, cash handling, deposit preparation, safe balancing, sales and promotional materials use reporting, record keeping.
Interviewing of prospective new hires, orientation and training of new employees.
Schedule maintenance regarding availability and staffing overages and shortages.
Providing a safe, fun and productive work environment.
Continued practice of proper OSHA/MSDS rules and regulations for all safe food handling practices. Other duties as requested by owner.

Service Coordinator/Receptionist

Answered and responded to incoming customer and/or client calls in a timely, efficient and professional manner.
Entered and updated client/candidate information in computer systems as necessary. Typed, edited and distributed resumes, general correspondence, memos, auto letters, proposals, and presentations.
Met new applicants upon their arrival for processing of initial paperwork (application, skills testing.) and prepared applicants to interview with associate.
Coordinated background checks, drug screens and other pre-employment checks as required. Ensured all pre-employment checks are done within Kforce standards and in compliance with both local and federal employment law.
Provided pre-orientation administration and conducted new hire orientation as needed. Completed corporate required paperwork for new hires, changes and terminations.
Aided consultants/temps and core employees with completing appropriate paperwork as needed.
Worked with Kforce Service Center and/or local team in tasks related to timecard, invoice, billing and collection activities.
Maintained filing and record storage systems related to client, candidate and local vendor information.
Maintained records and reports associated with customer assignments and projects (i.e. billable employee listing, end dates, skills, gross profit/profitability information).
Printing queries, preparing paperwork, providing directions as needed, conducting market research and engaging in administrative activities related to account qualification.
Ordered and maintained office supplies, and arranges for equipment maintenance (computer, fax, copiers). clean appearance of office areas and contacts building management to resolve building issues. Provided miscellaneous support with parking passes, holiday preparation/cards, candidate and client information packets.
Teamed with Market Operations Manager in the planning and execution of region wide year-end retreat.

Tallard's Station
Assistant Manager/Wait staff

Service of patrons. Cash handling, end of shift reports, and drawer count for servers. Remedying of any restaurant issues as they arose. Coordinated monthly staff meetings.Worked with kitchen manager for maintenance of front of the house inventory supplies.
Digital dining training for new employees. Provided assistance to new hires with hiring paperwork. Shift scheduling. Cleaning duties as delegated by owners.

Tallard's Station
Assistant Manager/Wait Staff

Greeted visitors upon arrival, fulfilled orders, and delivered high quality service.
Promptly resolved restaurant or guest issues for positive outcomes.
Handled cash, generated end-of-shift reports, and performed accurate drawer counts.
Partnered with kitchen manager to maintain front-of-house inventory supplies.
Organized monthly staff meetings and facilitated digital dining training to new employees.

Traits
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Caring
I use my words and actions to help others without expecting anything in return.
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Dedicated
I am committed to the company's success and loyal to the people and things I believe in.
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Team-player
I care deeply about the success of the group or company of which I am a part.