Cynthia Smith
Customer Service Advocate
Garner, NC 27529
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Well-trained Customer Advocate, offering vast experience in healthcare customer service, excellent interpersonal communication skills and comfortable in building working relationships with our... show more

Praises
7 people praised Cynthia

Praise Highlights

Cynthia you have brought such an amazing energy to the Jobcase community. You deserve major kudos for all the support and advice you have given recently. Thank you for all that you do!

is a fellow Jobcaser with Cynthia

Cynthia is a great advocate for positivity and helping others get through a rough day. I've known Cynthia for quite some time now and she is a great leader!!!

worked with Cynthia

Cynthia is very positive, and spreads positivity and motivation DAILY!..Thank you so much! you rock!!!

is a fellow Jobcaser with Cynthia


Praises help jobseekers showcase strengths and stand out to employers.

Work experience
Aetna
Quality Assurance Manager

Planning, developing, and implementing effective quality assurance policies and procedures
Developing, testing, monitoring, and modifying processes for every defined cycle
Creating, reviewing, and testing technical specifications documents
Creating effective testing plans and test cases
Planning, calculating, prioritizing, and coordinating quality testing activities
Testing products and services, identifying and rectifying deficiencies
Suggesting enduring solutions to eliminate problems in products
Evaluating effectiveness, and adequacy of testing procedures
Inspecting and testing raw materials for final production of products


PetSmart
Retail Sales Associate

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.

Allscripts
Customer Service Representative

To help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.

Traits
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Accurate
I am exact and make sure my work is mistake-free.
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Ambitious
I am strongly driven to succeed.
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Caring
I use my words and actions to help others without expecting anything in return.

Education
North Carolina A & T State University
Graduate Certificate, Mass Communications

Mass communication is a process in which a person, group of people, or an organization sends a message through a channel of communication to a large group of anonymous and heterogeneous people and organizations.

Skills
  • Communication skills
  • Active Listener
  • Analytical Problem Solver
  • Train New Employees
  • Positive Personality
  • Conflict Resolution Skills
  • Attention to Detail
  • Energetic Work Attitude
  • Active Learning
  • Fast Learner
  • Excellent Leadership Skills
  • Learning Strategies
  • Emotional Support
  • Excellent Communication Skills
  • Basic Math
More information

Helping and assisting customers for over 3 years. Making sure that I pay attention to each and every customers complaints or questions regarding products. Bi-Lingual and very intermediate in Spanish, French and English. Leading a team of over 10 employees and helping with any questions, schedule changes, time off requests, listening to calls and evaluating with a point system technique.