Angela East
IT Desktop Support
Pearland, TX 77584
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Work experience
Lloyd's Register Americas
Service Delivery Analyst

Provide technical support to a high level for desktop, application and hand and eyes LAN/WAN infrastructure within geographic area of responsibility.
*Manage the successful delivery of projects that touch the business in area of responsibility, including helping to manage business expectations.
*Spot incident trends and formulate an appropriate plan to address this trend.
*Support in activities as required, which may include early life support of new services/applications, ad-hoc investigations, or data collection and analysis related to the IS environment.
*Manage Cisco phone administration by adding new users, phone numbers, voicemail.
*Trouble shoot network connectivity issues. Liaise with network team and ISP
*Patched connections, ran drops, troubleshooted line issues as needed.
*Assisted in application support. Contacted vendors when necessary.
*Assist the Team Leader in the preparation and management of the Area IS budget.
*Drive close cooperation with other support teams within the IS structure, actively seeking to engage as required.
*Create support documentation and tools.
*Used SCCM to manage assets, deploy software applications and images.


Celerity3 Engineering
Information Technology Manager

Oversee the streamlined operation of the IT department and ensure it aligns with the business objectives of the organization
*Work closely with decision makers in other departments to identify, recommend, develop, implement, and support technology for the company
*Design, install, administer, and optimize company servers and related components
*Ensure the availability of client/server applications
*Configure all new implementations
*Develop processes and procedures for ongoing management of the server environment
*Assist in overseeing the physical security, integrity, and safety of the data center/server farm
*Ensure the secure operation of the in-house computer systems, servers, and network connections
*Check server and firewall logs and monitor network traffic
*Establish and update virus scans
*Conduct user activity audits where required
*Plan, direct, and coordinate the design, installation, and connectivity of computer and network systems to ensure the stable operation of the organization's IT assets
*Develop, configure, maintain, support, and optimize all new and existing network hardware, software, and communication links
*Provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment
*Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance
*Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required
*Support and maintain in-house audio-visual equipment and non-print media assets
*Responsible for all aspects of developing and implementing technology initiatives within the organization

Buckeye Cablesystem
Technical Support Specialist
Technical Support Specialist

Specialize in security administration.
*Maintained shares and security structures managing server shares and permissions.
*Active role in network administration.
*Managing server's functionality, backups, and network switches and routers.
*Responsible for system upgrade when necessary.
*Responsible for security of new employees including username to network, building access, and setting up user profile and email for logging on to system.
*Responsible for changing current user access to folders and files on the company's network.
*Work with Active Directory and Exchange Administrator when managing E-mail users, groups, and folders.

System Support Specialist

Maintain Software database and licenses.
*Purchase all new software and hardware.
*Responsible for security of new employees including username to network, building access, and setting up user profile and email for logging on to system.
*Responsible for changing current user access to folders and files on the company's network.
*Provided desktop assistance when needed.
*Aided in deploying employee's computer systems.

Technical Support Representative

Answer phones in a high-volume call center
*Worked as help desk providing technical support for customer's using company's high-speed internet and troubleshooting basic computer needs of the customer.

Lloyd’s Register Americas
IS Service Delivery Analyst
Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Caring
I use my words and actions to help others without expecting anything in return.
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Creative
I have great ideas and am able to think outside of the box.

Education
University of Findlay
Bachelors, Business Management

Owens State Community College
Associates, Information Technology
Certifications & licenses
ITIL v3

MCP Win7