Advanced Call Center Technologies Hiring Event
Advanced Call Center Technologies is committed to promoting from within. This is a unique opportunity to join a growing team and take advantage of advancement opportunities to further your career. ACT has an excellent record of cultivating success by recognizing employee accomplishments and driving stellar performance.
When you join Team ACT you will be equipped with the tools and training necessary to help you evolve into something more. Not just for today, but for tomorrow. Come grow with us!
Position Summary:
We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Multi tasks to document while speaking with the consumer.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Other duties as requested by management.
Advanced Call Center Technologies is committed to promoting from within. This is a unique opportunity to join a growing team and take advantage of advancement opportunities to further your career. ACT has an excellent record of cultivating success by recognizing employee accomplishments and driving stellar performance.
When you join Team ACT you will be equipped with the tools and training necessary to help you evolve into something more. Not just for today, but for tomorrow. Come grow with us!
Position Summary:
We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Experience Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Essential Duties and Responsibilities:
- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
- Multi tasks to document while speaking with the consumer.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Is consistently at work and on time
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Other duties as requested by management.
Pay: $17.00/hr
Benefits:
- Opportunities for promotion
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic supervisors and a positive environment
- Employee Ownership Program - a company paid, long-term benefit
- Healthcare and other benefits for you, your spouse, and/or children after 90 days
- Paid time off and paid holidays after 90 days
Various Shifts Available