MetLife Hiring Event
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.
Short Term Disability Claims Specialist
- Manages assigned caseload of short-term disability (STD) and/or Family & Medical Leave Act (FMLA) claims
- Determines whether to return, pend, deny or pay claims. Inputs data
- Evaluates claimant eligibility via information received from claimant, attending physician, and employer
- Decides payment period, follows up and monitors payment accuracy and timeliness
- Follows established claim policies and practices to resolve claims and issues
- Performs other related duties as assigned or required
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.
Short Term Disability Claims Specialist
- Manages assigned caseload of short-term disability (STD) and/or Family & Medical Leave Act (FMLA) claims
- Determines whether to return, pend, deny or pay claims. Inputs data
- Evaluates claimant eligibility via information received from claimant, attending physician, and employer
- Decides payment period, follows up and monitors payment accuracy and timeliness
- Follows established claim policies and practices to resolve claims and issues
- Performs other related duties as assigned or required
- Hybrid/Flexible work from home schedule
- Annual bonus plan – up to 5% based on company and individual performance
- Paid training
- Dental, medical & life insurance
- Retirement plans including 401(k)
- Paid time off
- Paid overtime
- Programs designed to strengthen and reward your performance
- New hires are provided MetLife laptop, dual monitors and a headset
Required:
- High School Diploma
- 2-4 years of customer service experience
- 1-2 years of experience in insurance claims
- Must be eligible to work in the US without sponsorship
- New hires will be expected to pass a background check to include an education verification, criminal background check, employment verification and drug screening.
Preferred:
- Bachelor's degree
- Working knowledge of FMLA/Disability/Leave procedures
- Familiarity with STD regulatory requirements
- Strong customer satisfaction focus