Event ended
MetLife Hiring Event
MetLife is hiring for Customer Care Advocates in Omaha, NE!
Event by MetLife
Thursday, Sep 16, 2021

10AM - 1PM Central Time

Phone interview

Event Details
Why You Should Attend

Are you someone that enjoys problem-solving and putting customers first? Do you want to directly impact the lives of our customers? Then we have an amazing opportunity for you: We are actively hiring Customer Service Representatives for our Global Customer Solutions (GCS) contact center team, with various start dates this year. After paid training, you will join the in-bound customer service team putting customers at the heart of all you do.

Global Customer Solutions (GCS) provides support of key insurance and protection products. The team covers MetLife products, both for individual and employer groups, including Dental, Annuities, Life, Disability, Critical and Long-Term Care, and more. The team provides world-class Customer Service and Sales support to customers via phone and email. They are committed to making a difference through every customer experience.

Pay and Benefits

Pay

  • $20/hour plus a $1,000 bonus after a year of employment
  • Hybrid/Flexible work from home schedule

Benefits

  • Paid training
  • Dental, medical & life insurance
  • Retirement plans including 401(k)
  • Paid time off
  • Paid overtime
  • Programs designed to strengthen and reward your performance
Shift Info

Shift will be determined after training; Hours of Operation are 7am-11pm ET

Requirements

Required:

  • 2+ years of customer service experience
  • Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need

Preferred Qualifications:

  • High School diploma, GED
  • Some college experience, trade or professional certification.
  • Insurance or Financial Services industry experience or Product specific experience.
  • Prior Call Center experience is highly preferred.
  • A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.