Unruly customers
I had a customer that tried to return a part without a receipt. I told the customer I'm sorry but I cannot return your part without a receipt. Did you get it from our store? The customer then screamed at me and said some very belligerent things to me. I kindly told the customer well sir if you have a problem you can always call or 1-800 number and speak to human resources representative. He then proceeded to call me out of my name and with a smile on my face, I said I do apologize for any inconvenience that you may have at this time I hope you have a great day.
Phonda - I'm sorry that happened to you, but you handled the situation perfectly! Thank you for sharing this with the Jobcase community :)
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Phonda, that is the BEST possible way to deal with such an unruly customer! If they don't have their receipt, there's nothing you can do about it, and that's that! Thanks for sharing this on Jobcase - I'm sure you've made someone's day with it. You've certainly made mine! :)
Maybe I shouldn't comment, I fail to see why there would be the problem, do you not know your stock supply? With today's cash register system being computerized and all. You could have even offered an in store credit instead of a cash refund, if the item was recently on sale the. I would have given the sales price and explained such to the customer, had I been your supervisor and witnessed that you'd be written up if not fired.