I would make the move myself. If a manager tells you to be happy where you are, there's probably a really good chance that they will keep you where you are at. I would not wait. I waited at my last position for the "good things to come" for a year and nothing changed. Same excuses everytime. I moved on and I am very happy with my decision.

I was told that by two "management" people who had far less experience than I did. I continued to learn and moved on. One finally(!) retired, the other is still where they are! I agree with the group! As the theme song of the "Jeffersons",( paraphrased), "you're movin' on up to the East Side... to finally get a piece of the pie"

I don't know that I would jump ship quite yet sounds like you have laid the groundwork for a good conversation. You crossed your T's you dotted your I's and you didn't walk away, though the meeting ended without getting good answer

So I would suggest you take your performance results and put them in list form not wordy just bullet facts for instance;

•January client performance 2% after instituting such and such program it is now 20% • Decreased hours by 15 increasing profitability or decreasing cost by $20K • Created team scorecard measuring (specifics) increasing productivity by 12% therefore, increasing profitability of department by 3% or $12K

I would call a brief meeting, print out your list one for your manager, sit down in front of her and say dear Miss manager,

I know during the review we discussed some of the improvements I was able to make in the department. I wanted to bring you a copy and answer any questions you might have when you communicate improvements to the higher level managers. Most importantly I wanted to get a clear understanding of what additional things if any you were requiring from me to enable me to get the increase

Then be silent...... aaaawww stay silent ....... silence is your best friend right now yes it is uncomfortable and the longer the silence the more uncomfortable it will get but not a word.

Wait for her to speak get a clear understanding from her what she needs for you to do to get the increase, what she expects it might be, and when she thinks it might be administered

If she doesn't answer leave the meeting with "I'll follow up with you next week"

if she doesn't work with you then I would suggest checking out the other opportunity thoroughly and if it's better jump ship.

Good luck my friend.
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#1 tell your manager you have an opportunity to move to the other department at more money but tell her you would like to stay on your current team and continue the work you have done but it all depends if your manager can at least match the dollar offer of the other team. #2 determine how long has it been since you got a raise and what the inflation rate has been over the last so many months. If you can show mathematically that you are making far less now than when you started plus you have taken on much more responsibility then they really have to offer you something. I once proved to my management that what they were calling raises were not even cost of living adjustments because my increases were less than the inflation rate. I asked for a salary adjustment. They could not provide raises but were happy for the next 4 quarters to give me bonuses of 1500-2000. Try it.

It sounds like your best option would be to take the other position, if, it is what you want to do. Is the difference in money going to make a large difference? Will you be happy working on this other team? Will you be able to showcase your knowledge, skills and abilities as you have done with your current position. I suggest you think long and hard before you decide. Good luck.

when she says be happy she means you will never get results. so be happy smile thank her and go for other job, dont forget look at face shake her hand this is very easy desicision.

Well. Time to search out another company then. They obviously don't care what you do and only want to promote ones who are in their clique. So. I'm opinion. Search out another company on your personal computer not your job computer. Once a company is found and they offer more money and better opportunity. Give your two weeks and move on

Take the other spot if you trust that team. You could wait forever for your current company.

Move over to the other department. It is obvious they have no intentions on paying you for the job roles you are fulfilling. I understand that you may want to promote in the other department, but since you are concerned about money then I wouldn't wait on them and wouldn't blame you for doing so. They are taking the cheap route by having you do the work of three people without paying you and as long as you allow them to get away with that, then they will. They also don't want to have to rehire someone new because that person may not be capable of performing all three roles so with you they get a three for one. Know your worth and it is obvious that you are valuable to them but not valuable enough to pay you for what you are worth.You have bills and obligations and if you have an opportunity to earn more money then go for it. That's what it's all about anyway.

Money talks. Take the move, and look for something else while you still have a position. They've already made it clear they're happy to work you to death and not pay you for it.