Location: CARY, NORTH CAROLINA Duration: Initially for 6 month(s) (with possibility of extension and/or conversion) Schedule: Monday – Friday (flexible with the days) / Full – Time / 8:00 AM – 5:00 PM Pay Rate: $17.25/HR

Job Summary: The Customer Care Coordinator responds to incoming inquiries and/or requests regarding medical equipment service request from our customers. The CCC supports external and internal customers by providing information while giving efficient and courteous service, participates in investigating and resolving semi-complex problems, as well as supports order tracking, dispatching, and scheduling. This position offers the opportunity to work in a fast-paced environment with state of the art technology and software platform.

This position resides in a customer contact center which includes inbound and outbound contacts with internal and external customers. The successful candidate will be customer and results oriented and a self-starter. Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations. The successful candidate will have excellent interpersonal skills; interact favorably with others and skilled at maintaining positive relationships while working to resolve problems maintaining an honest and high level of personal and professional integrity.

Job Duties and Responsibilities: • Displays flexibility and adaptability to change. • Demonstrates strong customer orientation. • Demonstrates strong communication skills. • Appropriately discusses and promotes Siemens services and products based on customer needs. • Must successfully exhibit change management capability, customer focus, and high levels of integrity. • Displays high levels of collaboration and influence. • Team Player. • Strong business acumen, the ability to understand information and processes provided by the company and to clearly schedule and take notes in the systems as needed to document all customer calls. • Articulate, positive attitude and professional. • Experienced and familiar with computer based systems is a plus (SAP and Microsoft Office Platform). • Ability to effectively listen to customer needs and in handling phone inquiries and documenting within the appropriate technology. • Strong attention to detail and the ability to multitask in a face paced environment. • Time management and prioritization of task. • Ability to listen to and accurately follow direction provided by management of the customer service group. • Ability to maintain a work schedule as provided by the organization. Timely arrival and attendance is required for these positions. • Assists with investigating and resolving routine problems, and recognizes when to escalate customer issues. • Assists in order tracking, price quoting, and scheduling.

Experience and Background: • Position is based in Cary, NC office • Candidates must possess great oral and written communication skills • Prior Call Center experience ideal but not required • Associates Degree or equivalent preferred but not required • Time management and organizational skills needed for success in role • Must be team oriented and able to multi-task

Knowledge and Experience: Demonstrates correct understanding of routine aspects of work. Typically, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.

For interested applicants, please send me your updated resume at RecruiterS15@QualityStaffingAmerica.com