Position: Customer Support Representative (Full Time, Contract) Pay Rate: $11.00/hr Company: United Parcel Services (UPS) Location: Richmond, VA 23224

Description

• Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry • Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports • Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports • Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input

Requirements

• Excellent communication skills (previous call center experience preferred but NOT required) • Computer literate and proficient in MS Office [Typing Test (40 wpm) and Windows Navigation assessment are required] • Reason for leaving employment should be listed on resume • Candidate should have stable work history with some longevity (2+ years) in most past positions

Please send your resumes to recruiterS6@qualitystaffingamerica.com. Have a blessed day!