Location: 1600 SW 80th Terrace Plantation FL 33324 Pay Rate: $14.50/hr Duration: 5-month contract with a possibility of going perm depending on performance Tentative Start Date: 08/03/17

Role/Responsibilities: As a Customer Care Representative at Aetna, you'll work with our members and providers by creating disability and leave of absence claims, fielding questions and solving their problems according to the rules of their contract. • You'll access information from a variety of computerized systems and reference materials. • You'll work to ensure customer satisfaction and retention while effectively documenting all contacts with our members.

We require: • A strong customer service focus, with 1 or more years of experience in a call center or retail environment strongly preferred • Candidates who are fluent in both English and Spanish are highly preferred. • An understanding of medical terminology a plus Insurance experience is a plus • Experience in a production environment • Good computer skills with Windows experience • Effective verbal and written communication skills • Some college preferred • Detail oriented A positive, helpful attitude Teamwork and cooperation

Successful candidates MUST: • Shifts for this position will be a rotating 8 hr. shift between 7:00 AM and 7:00 PM CST, Monday through Friday. • Candidate must be flexible with schedules. • Future business needs may require availability on weekends and/or evenings. • Training for this position will be an 8-hour shift, Monday through Friday between 7:00 AM and 7:00 PM for 5 weeks. • You must attend every day of training with no absences. • You'll have service expectations and goals and will be monitored for efficiency, accuracy and customer satisfaction.

Interested in Being Considered? Interested in hearing more about this great opportunity? Reach out to Laiza Lagarto at recruiters7@qualitystaffingamerica.com or call (678) 608-2736 for immediate consideration. APPLY NOW!