Filtering job seekers

I have applied to many customer service positions, but for some reason telemarketing and similar jobs have rejected me, even though I have over 21 years of retail experience. I wrote a thesis (over 200 pages) which conformed to the Chicago Manual of Style, but writing and editing positions have not found me fit to even be a junior editor. Someone said to me a few days ago since there are more applicants than jobs, employers prefer to hire a friend of one of their current employees (the devil that they know), rather than the devil they do not know.

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