Attentive to customers questions while making eye contact; should you not know how to help refer to supervisor for customers benefit.

Today the biggest problem I encounter on a regular basis is that just about every customer service representative with every company I contact fails from the beginning of the conversation. They don’t listen to the problem. It’s customer service 101. You could stand heads and shoulders above the rest by just doing this one simple thing. Hear the problem, repeat or rephrase the problem.