It really wasn't my fault, but Chuck, the previous sales manager, had a spy in our telemarketing office. He left Polybau and started his own company, but his spy would tell him where we were marketing and he would go into customers homes after I went in first. He would tell them they were getting Polybau quality windows, but he would sell them for 10% less and use lower quality extrusions. By the end of the summer, he got caught doing installations without a contractor's license and was sued by a number of his customers. I warned Fritz what was going on, but he didn't do anything about it. I lost a lot of sales that summer.