It was interesting. We talked about how to help the customer. I said ask how old the kid is and what cartoons do they watch on TV or their favorite toy is. We also was told to make a new toy out of Legos and explain what it does. The main thing I didn't like was the rule about if some body was stealing a kid, was to do nothing or get fired. I don't care if I got shot or died at least I tried to stop them.