A customer was very upset with their order and wanted to Cruse out our employees so I came to the front and I Apologise to the customer and let them know is their anything we can do to fix the problem? And most likely they wanted the order replace with Hot fresh Food and I took care of them and also asked my manager if it was okay to give out a free chocolate chip cookie to go with the order to let the customer know we truly appreciate their business and we are deeply sorry about the mess up