Hi.

I was gone for several days attending to other priorities but I am back. I enjoy helping others in general, but being virtually gone from Jobcase felt a little strange. Ha! Nonetheless, I wanted to share hiring information for those interested (in Sacramento) via Golden 1 Credit Union. Below is the information to apply:

Location: Golden 1 Credit Union 8945 Cal Center Drive Sacramento CA,95826

• Training Hours: Candidate must be able to work 8:00am-5:00pm Monday thru Friday for the first 3 weeks of start date. • Full-Time schedules: Monday-Friday 10:00am-7:00pm, rotating Saturday 9:00am-5:00pm with Sunday and a weekday off. • Part-Time schedules: Based on the business needs, will include Sunday and a weekday off, Saturday 10:00am-2:00pm/ or 9:00am-2:00. • Pay Rate: $15.49 (DOE)

JOB DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.

TASKS, DUTIES, FUNCTIONS: • Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. • Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. • Identify and report fraudulent activity to prevent potential loss to Credit Union. • Update member and Credit Union account information accurately. • Achieve performance standards commensurate to grade level in call volume, phone efficiency in a fast-paced environment and quality. • Appropriately identify solutions to address/resolve members inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. • Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Monitor and comply with all established security, internal audit, and applicable government policies and regulations. • Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. • Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. • Complete Regulatory Training Modules as required. • Model Golden 1 core values. • Perform other duties as assigned.

EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience and/or six months financial services experience. Member relationship building experience preferred, not required.

Golden 1 Credit Union is an Equal Opportunity Employer offering excellent benefits including medical, dental, vision, and 401(k).

For a complete description and to apply, please visit: https://www.golden1.com/careers

Golden 1 Credit Union