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Geran Smith
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Lp Detective at Marshalls

Working at Marshalla really took my customer service skills to the next level. Even though I was in loss prevention, dealing with individuals who entered into the store to steal. I would still treat that individual with respect and integrity. But for me, the most interesting thing I learned was how to deal with a person who is dealing with anxiety. Learning how to speak the right words in order to calm him/her down so that they don't harm themselves or others really showed me a different level of customer service I still use when socializing with anyone til this day.

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over 4 years ago
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Matt Bornhorst
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That definitely sounds like it was a great work experience for you Geran Smith . Thanks for sharing your story with us! How did you first get started at Marshall's?

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