Working at Marshalla really took my customer service skills to the next level. Even though I was in loss prevention, dealing with individuals who entered into the store to steal. I would still treat that individual with respect and integrity. But for me, the most interesting thing I learned was how to deal with a person who is dealing with anxiety. Learning how to speak the right words in order to calm him/her down so that they don't harm themselves or others really showed me a different level of customer service I still use when socializing with anyone til this day.