Teleperformance is actively hiring over 500 new positions to support the families impacted by Hurricane Harvey. This unique temporary position gives our communities an incredible way to assist families while they rebuild.

Working in a collaborative and engaging environment, this opportunity gives you a chance to make an important impact on those in need while growing your career into great potential.

Details of this position are as follows:

Position: Dallas Temporary Call Center Representative

Pay Rate: 13.20

Project: Government contract, estimated to last 1-4 months

Hours of operation: 6:00 AM to 10:00 PM, seven days a week. Each schedule will be a steady 40 hour work week, 8 hour shifts. Availability is imperative.

Because we are seeking over 500 new employees for this project, there are multiple ways to apply:

1. Visit our site today 9:00 AM through 6:00 PM—walk in interviews and same day offers are available
   

   a. 9999 Technology Blvd Dallas, TX 75220

2. Call us at 972-830-1800—we are also conducting interviews and job offers via phone today through the weekend!
   

3. Apply online at www.teleperformance.com
   

The full job description is listed below.

Job Responsibilities:  Serve as a direct point of contact for individuals registering for federal assistance and seeking relief program referrals through multimodality applications, e.g. phone, live chat, email, and social media.  Conduct an interview and/or inquiry with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.  Enter information into FEMA’s Windows-based computer database as required, while following instructions and conducting a scripted interview.  Provide phone number and agency referrals as necessary for applicable secondary support organizations and other assistance.  Perform additional duties assigned based on FEMA’s level of support to the event. Examples include, but are not limited to: Helpline (HL), Rental Resources, Transitional Sheltering Assistance (TSA), Pre-Placement Interviews (PPI), Indexing, National Emergency Family Registry Locator System (NEFRLS) database, and tracking donation offers from the public.  Complete all data entry while the individual seeking assistance or information is actively communicating.  Attend all scheduled shift meetings to receive event specific information prior to beginning shift.  All work; e.g. data entry, shall be done while the disaster survivor is on the phone. No work; e.g. case work, shall be done after the caller hangs up.

Qualifications:  Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications Read, write, and speak English fluently.
 Have knowledge and experience with personal computers in a Microsoft Windows-based environment.  Ability to type 25 wpm  High School Graduate or GED  Availability to work a full time shift between the hours of 6am and 10pm CST, and work at least 1 weekend day.  Be United States Citizens 18 years of age or older.  All candidates will be subject to an extensive background check.

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.