Product/service knowledge. You need to be ready with an answer and solution based on your knowledge of company policy, services, and product info to quickly and effectively solve what ever issue a customer might be having. Friendly voice, patience, thick skin, and compassion. The ability to de-escalate situations and find positive resolutions.

Positive attitude

Be patient, be a good listener and problem solving oriented.

I have interviewed people for many customer service positions. I look for clear communication skills and someone with an outgoing personality. I look for someone that has experience solving problems if they have had prior work experience.

At this point I'm sure I've responded to all questions adequately as far I can tell.

Multitasking and a more than an adequate familiarity with computer software, is who I am and what I do.

Problem solving is one of my many strong ability, as well as conflict resolution, by identifying the issues. Not to toot my own horn but working under perceived pressure. I find motivating as well as challenging. Being positive is in my nature regardless of the general atmosphere.

I am a very good communicator also the ability to establish a repor with customers, the ability to ensure customers that i hear them, while working within the company policies and procedures.

Customer service is about knowing how to solve your customers request and how you deliver the solutions. To do so you have to be an active listener, having an appropriate engaging, act with ownership and deliver it professionally.