Questioning how to highlight past job duties in a position??
Lately with applications I have been questioning the process of how to highlight what I truly did at the job rather than a recruiter assuming by the job title. I worked at a Pharmacy as a technician for 3 years prior to my most recent position as a receptionist. I am trying to get back into a Pharmacy (Insurance) Customer Service role. I feel very comfortable with billing, issues, and insurance benefits in general. When I was employed I rarely counted pills or worked along side the Pharmacist. I spent most of my time in the background assisting customers with insurance claims/issues, providing cholesterol screenings, training employees, and ordering supplies. Without an actual interview how should I highlight that in my Resume?? I feel like I may overlooked because of that?
Hi Shaylee! I understand your frustration about not getting called in for an interview. There are still a lot of people applying for jobs, so hang in there! I never thought I would have such a hard time getting my foot in the door either, so I understand. I recently had a professional resume service do a first (free) review of my resume. I got some great feedback and I'm considering paying to have a basic re-do of my resume. I think it will make a huge difference for me, so you might want to look into that (TopResume). Next, I agree with others that you have a good summary. However, I also suggest being more specific like one of the comments suggests, using words like HIPPA, Patient Privacy, Medicare, etc., related to insurance claims. Expand more on "insurance claims" (filing, coding?? what does that mean?) and "insurance issues" (liasion for customer/insurance company resolving billing errors?? Explain what that means). "Training employees"....training them for what? to count pills or code insurance claims? To input insurance information? etc. Instead of "ordering supplies", use "managed or maintained pharmaceutical product inventory"....sounds (and is) a lot more important than "ordering supplies"! You get the idea! Also, upwards of 90% of hiring managers use resume scanning software to filter out candidates, so the words and wording on your resume is really important. Without the right "buzz" words that related to the job you're applying for, your resume will get kicked out quickly. I agree that you should start school to obtain certifications and/or a degree and list that on resume. The comment regarding a cover is also very important. There are lots of blogs and articles on the web, use them and learn how to prepare a crisp, relevant cover letter. Sometimes, that is all a manager will read. When I've screened 200 resumes, if there was a typo in the cover letter, it went straight in the trash!! I had to weed it down to 3-5 applicants! PLEASE DON'T BE DISCOURAGED!! Look at it as a challenge, because that's really what it is. This is such a great opportunity for you to learn and grow professionally! Take advantage of that!! Best of luck!!
Most companies require a cover letter along with your resume or application. That’s the place to tell the details of your story. Not overly long, but to the point.
Hi there. Maybe you are getting back stabbed by someone out there? I feel for you. I live in Canton, Ohio; the job market here is very competitive. I wish you luck. I have been looking for work too.
Hello Shaylee: make google your friend! Ask google to give you job brief descriptions / highlights of job descriptions. when you adds these in start out with, "Responsible for trained new employee to implement the job description in a correct detail". You are on the right track. I hope that you get the picture. I wish you well on archiving your idea career goal endeavors and God bless
Everyone has provided the correct response. Just list it as you stated. I can't add much more.
I forgot to add that if you have some knowledge concerning Medicare/ Private Insurance Billing , you should add that as well. The more lingo that you can use from the Insurance world the better you will be on paper and in person. Remember the key words every resume needs? Yours need be insurance, billing , medicare/medicaid etc. A great book to look at is Gorrilla Resume! Happy hunting.
Shaylee Everyone's advice is right on target; add your knowledge concerning HIPPA and Patient Privacy. I presume you may also know Medical Terminology with a "smattering of Anatomy and Physiology"? The latter can assist you when seeking advancement within the insurance industry. Once you get in think about taking an ICD-10, CPT, HCPCS coding class. The more you know, the more you grow! Good luck.
Forget the condensed resume and list fairly detailed description of your experience. Hiring folks are most interested how your experince is relevant tothe position you are applying for.
I am getting a little tried of applying for these jobs and you never get a response
Your answer is right in front of you. You need to make what you say sound more exciting, unique, fun, and convince the interviewer that you are passionate about the position. It's all about the wording.......like instead of saying I was a janitor at a grade school and had to clean up shit for a living you should say something like I was formally employed as a custodial engineer where I was charged with the vital responsibility of maintaining the hygiene of this institution thus ensuring the health and safety of this great countries future which of course is the children.......make sense?