Very efficient professional with 8 years of experience working as a CSR for inbound Call Center with AIG (Fortune 500 International Insurance Company). Offer mastery level telephone etiquette skills that are transferable to numerous different types of customers in any situation. Confident decision maker, superior adaptability skills in an ever changing industry. Accustomed to providing satisfaction to demanding and sometimes difficult customers. Resolved complex issues daily in a high volume, fast-paced environment. Proficient computer skills and perfect attendance records. Looking for similar position not necessarily in the Insurance industry. Also have background in Security as Security Supervisor for a large office complex in Roswell, Georgia.