I had a lady come through the drive through after we had a lot of complications with her and helping her figure out her mobile app, despite my manager asking very politely if she could pull around and come in so we could help her she wouldn’t leave the drive through. My manager comped their drinks and the next lady was quite unhappy with me. I explained we were helping the women with her app but she blew off the apology and said I’m late for work then proceeded to cuss at me for a solid 2 minutes. We gave her a recovery card, told her to have a great day, so sorry for the wait, and moved to the next customer.