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sandra sawyers
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Customer Service Return Desk Cashier Stocker at Toysrus

I would not say a customer got angry, but was upset about the prices for lego. Her kid want a lego set and I was asking him about how many lego sets he have, when the mother stopped him and mention that lego are a universal price point and she was not going to buy the item. I told her we will match the price. She was ok with that, but still wanted a answer. I then call my manager over and she handle it. co- workers we all worked together.

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over 4 years ago
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Elyssa Duncan
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It sounds like you handled the situation perfectly, sandra sawyers ! I'm glad you and your coworkers were able to work together and resolve the issue.

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