Can my resume be reviewed please?
This is a long post, but I would like to get some more help on my resume. It scores decently on resume websites. It is in better format in my PDF file, but would like some suggestions. Need to stay positive to get back into the career world. Thank you JobCase community. Please see below:
TIM FALGOUT, BA 713-679-4750 Tim.Falgout@gmail.com
SUMMARY
Adaptable resource with expertise in office administration and customer service. Reliable and efficient with improving day-to-day office operations and customer relationships. Professional goal is to become an office manager.
PROFILE
Business graduate with more than 4 years of administrative assistant experience Strong customer and interpersonal skills, energetic and a team player Excellent data entry and editing skills Proficient with Adobe Reader, Microsoft Office 2007 (Word, PowerPoint, Outlook) and Open Office
EMPLOYMENT HISTORY
Insurance Agent SUTHERLAND GLOBAL SERVICES 03/2016–06/2016 Present Nationwide quotes including auto, home, renters Record payments and bind policies Direct calls to correct departments
Insurance Associate ALLSTATE INSURANCE 11/2015–03/2016 Present quotes to clients and future prospects including auto, home, renters Process payments for clients via phone or in the office Follow up cancellation audits File claims per client requests
Property Tax Examiner MAINTENANCE INFORMATION SERVICES, INC 10/2012–11/2015 Verify tax payments with county, school, and water district websites Create and update maintenance (Homeowners Association) reports Create and update property tax certificates Receive new property tax orders and updates from escrow agents Distribute property tax certificates to escrow agents
Administrative Manager OTTERBALL 06/2011–02/2016 Administer client payment deposits Mail distribution and filing
Office Assistant CREATIVE DREAMS OUTREACH CENTER 11/2011–04/2012 Edit Creative Dreams newsletter and website Supervise student activities including art projects and dance and music lessons Tutor daily homework assignments for middle and high school students
OTHER SKILLS
Computer assembly – Hardware and software installation Familiar with Microsoft Access and Microsoft Excel General website maintenance using Microsoft FrontPage
EDUCATION
Dallas Baptist University – Bachelor of Business Administration 2005-2007 Wharton County Junior College 2003-2005 Stephen F. Austin High School 1999-2003
Hi Tim!
Emily gave you some great advice! I have to agree, backing up your skills with numbers is very valuable, because you are showing the interviewer that your skills actually produced results. Also, think back to each of those jobs and if there was a big project you worked on, or something that you are proud of accomplishing there, make sure you add it too. Feel free to reach out if you have any questions, and welcome to Jobcase!
Hi Tim! Welcome :D
From a first look at your resume here are a few pointers I'd suggest.
It's formatted perfectly, so well done there! But I would suggest changing some of the order. If you'd like to keep your summary (and you almost dont need one these days) I'd move the "Profile" portion to the bottom. So it would start with Summary, then lead into History.
Once "Profile" is at the bottom, I'm wondering if you could remove it entirely? They'd see your administrative experience in your history, and data entry, Adobe, Microsoft Office, can all be listed under "Other Skills". The parts about customer and interpersonal skills you can specify in your work history, and your energetic, team player part can be somewhere in your summary perhaps? (for example: "Adaptable and energetic team player with expertise in office administration and customer service. Reliable and efficient with improving day-to-day office operations and customer relationships. Professional goal is to become an office manager."
One thing I've learned about resume building is to back up your experiences with numbers. Actual data draws the eye and can impress people better than general comments. So instead of saying "Present Nationwide quotes" perhaps mention how many you did in a day, or in a week. Recording payments? How much were they? How many calls, on average, did you deal with? It could end up saying something like (and bear with me, I know nothing about insurance or tax examination so these numbers are probably ludicrous): Insurance Agent Present Nationwide auto/home/renter insurance quotes to up to 15 customers/day Record payments of up to $5000 and bind policies for 28 customers/week Mail distribution and filing of 1600 mailings Does that make sense?
Overall I think you have a great start, I hope this is helpful!
I have looked at many resumes. I have learned recently that it's ok to use I in your resume. Add results from the jobs you had. I have even read of voice attachments in newer versions of resumes? I looked for how you impacted the places you have worked, I assume some of the skills listed already, but lowering turnover through trainings is more important than a list. Good luck.