Assistant Manager
I start working at this fast food place which is owned by Franchises, I've been there for 7 months now. My job supposed to be on training for G.M. cut the story short, I'm stuck closing every night, my schedule will be so ridiculously that no days or mid , while my supervisor and the other assistant manager can get the comfortable schedule, they always get off 2p.m. or 5p.m. and besides that, I will be working in every holiday including thanks giving , Christmas eve, new years eve and new year One day I talk to my supervisor I ask him why am I the only manager that work on holiday? He response, " because, you're capably of running the store with less staff "and lough. So I told him" that's not funny". He said if I don't like my schedule then he don't want me there, he can transfer me somewhere else. And walk away.
Before Christmas , I was really short handed because the day shift manager did not tell me that one of the crew called out, so I end up only having 2 staff and one of them get off at 5p.m. and one of the girls get of at
10p.m. but she stay for me so she can help me clean, I called my supervisor and told him that I can't find anybody to come to work because they're all working days, my supervisor said ok, I will call you back, and he didn't call back, so, I call my District Manager and ask him see if he can help me find closer From a different store, and he start yelling at me talking down on me saying " why can't you run the store with one closer? " he said and I explain to him that those girl she have to open the next day, so, she can't stay closing. My district manager continue yelling at me on the phone and did not help.
I end up by myself after 12a.m. but she have to go, I let her go because, she's been in the store since 12 noon.
When I was leaving the store, I was outside locking the door two guys jump at me and I was trying to run away screaming for help but 7eleven across the street was to far away and no one can hear me, these two big guys grab me on my face covering my mouth dragging me back in front of the door with the gun on my head to unlock the door and he kept saying , "open the door or I'll shoot you"
I was terrified but I just keep myself calm because they already got me and I don't wanna get shot. They drag me in the office, they know the safe, and know the way around the store, so, I am calm while being shove in the safe gun on my head kept saying" open the safe or I'll shoot you" they took my phone because my boyfriend on the other side (on the phone ) can hear the whole conversation, after they shut off my phone, my boyfriend start calling 911 (he told me after the incident) they said is not emergency because he is in different state.
After they got all the money in the safe,
They put me in the freezer trying to lock the door but, I can hear they couldn't find something to lock the door so when it gets quiet, I slowly open the door even though he said, I will shoot you if you open the door, but I really didn't believe that the robber will stand there and wait for me to come out and shoot me so, I open the door as soon as I don't hear anymore noise on the door and ran in the office and call 911
Then call my supervisor this happen around 2a.m. and then call my district manager ten times and never answer his phone. Then he finely call back with the angry voice .
They both getc to the store and none of them even ask if I'm ok or dI'd you get hurt?
They're more concern about the safe and both of them talking like I'm not even there, and District manager gave me attitude asking me "Did you do the incident report? " and I look at him and walk away because I was about to scream on his face. But, came back to him I said how do you think I can do report when I just got rub a munite ago? And cops are questioning me?
This incident still in my head and until late now when I see someone walking toward me I feel like I wanna scream .
The next day was my day off but after that I couldn't go to work for another day because I was really stressed out and made at them supervisor and district manager because how they react to me.
My district manager was emailing me saying he need to know if going back to work, didn't even ask how am I doing?
They want me to come back to work as soon as possible because there's no one else can close the store.
I really wanna leave the store and find a job please tell me what I should do.
I'm still having all the enxietty when I'm in the store with one crew and it's dark outside.
You should get counseling and time off. This is a work comp issue and the way they have handled it is contributing to your fear and anxiety. You should be able to get short and/or long term disability. Fill out the report then go directly to HR and tell them you need to file a work comp claim. Also, see a work comp attorney to guide you. The way thry have treated you in relation to the robbery is appalling and ridiculous. Good luck
First, your health and safety come first. You need to reach out to the corporate office and report your supervisor. You may need to seek therapy to overcome PTSD and the company needs to pay for it.
You are new, so the undesirable shifts and Holday work are not uncommon until you pay your dues. If you are determined to stay there, call Corporate HR immediately, report the incident and tell them you cannot work alone and need assistance with your supervisor who needs training about managing employees, and policy.
Make sure you get help, and get help from the higher-ups. You are entitled to this. If you get no where, report them to the labor bureau and find new work.
Dear BC; I am sorry that you were accosted and robbed. I am furious that the franchise owner did not come and comfort you personally. More furious at the existing management for their lack of concern regarding your well being. Trauma is terrible, the more terrible, the longer it takes to ebb and wane.
However, management knows that they are the first line of labor replacement, and if someone cannot be at work, their shift must be covered by these managers. There are those who will say how lucky you were (not being raped and killed), but it is no consolation to the trauma you've already experienced.
I still see all the faces of those who pressed assaulting me, even trying to kill me, in my dreams.
I don't get anxious any longer, but it remained with me for years. Seek psychological help.
Seek legal aide and investigate what the franchiser and franchisee are responsible for, and the therapy may be paid for that way.
Take kick boxing to alleviate tension and develop core strength.
Kung Fu was unheard of in the 60's when my dad met Bruce Lee at his gym in Hollywood, just before Bruce's moving to San Francisco. But Chuck Norris was an advocate and supported the Bobby Lawrence studios (dojo's) in Orange county where my sisters got their black belts from.
At my age, death is inevitable. But no young person should ever have to wonder when their day is coming.
You have PTSD, and it won't go away on its own. You can only minimize it.
Respectfully, Philip M Brockman
I would get your resume together and find a new position they don't have to accommodate your schedule but that really is a moot point. The fact is you are traumatized from the robbery it is going to take some time to recover and working in the building is not doing you any good. I would find another position negotiate better hours, and I would seek counseling to work through the trauma of the robbery. Keep your chin up this is just the universe telling you you need to make some changes find a way to get right again you will be okay.
retail sucks