URGENT HIRING: CSR POSITIONS AT AETNA

Are you in Omaha area looking for a new opportunity with a prestigious healthcare systems company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Job Title: Sr. Customer Service Representative (Aetna) Location: 15950 W Dodge Road Omaha NE 68118 Training hours: M-F; 8-hour shift between 7am – 7pm Pay Rate: $14.50/hr. OT Pay Rate: $21.75/hr. Double-Time Pay Rate: $29.00/hr. Duration: 6-month contract with a possibility of going perm depending on performance

Position Summary/Mission: As a Customer Care Representative at Aetna, you'll work with our members and providers by creating disability and leave of absence claims, fielding questions and solving their problems according to the rules of their contract. You'll access information from a variety of computerized systems and reference materials. You'll work to ensure customer satisfaction and retention while effectively documenting all contacts with our members.

We require: • A strong customer service focus, with 1 or more years of experience in a call center or retail environment • Strongly preferred Candidates who are fluent in both English and Spanish are highly preferred • An understanding of medical terminology a plus Insurance experience is a plus • Experience in a production environment • Good computer skills with Windows experience • Effective verbal and written communication skills • Some college preferred • Detail oriented • A positive, helpful attitude • Teamwork and cooperation Successful candidates MUST: • Be flexible to work overtime • Pass a mandatory drug screen • Pass a comprehensive background check including verification of your employment and criminal record • Be at least 18 years old

You must attend every day of training with no absences. You'll have service expectations and goals and will be monitored for efficiency, accuracy and customer satisfaction.

As a leading provider of health care and related group benefits, Aetna's goal is to give customers more information, more choice, more control over what affects them most: their health and well-being. To succeed, we need talented, dedicated, diverse people who are passionate about wanting to make a meaningful difference. People who at the end of the day can say, "I made this happen. I helped someone today. I feel proud."

Interested in Being Considered? Interested in hearing more about this great opportunity? Reach out to Laiza Lagarto at recruiters7@qualitystaffingamerica.com or call (678) 608-2736 for immediate consideration. APPLY NOW!