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Francine Allen
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Child Care Teacher (Floater)
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Library Assistant (soon to be let go from temp position)
I am desperate for advice in how to deal with chaotic situations such as lots of people all talking at once to patrons at the circulation desk in my workplace, and also how to learn to "think fast on my feet" when a patron raises a problem or complaint. Sometimes it's appropriate to refer the problem to the manager or supervisor but other times not, and it is in the latter situation that I've made some mistakes which have cost me jobs and opportunities.
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over 10 years ago
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11y
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Hi Francine,
There a couple of things you can do. When dealing with chaotic situations, you can calm everyone down and one by one solve the patron problem. Thinking fast on your feet, really has to do with how to get the job done with a limited amount of time. When a patron raises a problem, keep calm while finding a solution to the answer. Usually, there will be a coworker who has more experience than you that can help. If not, find out if your job has a manual or a book of procedures that can help you in theses situation.