Enterprise is hiring work from home Customer Service Representatives in St. George UT
Schedule Requirements: To best serve the needs of our customers, our Customer Service team is available until 10:00pm CST offering full-time schedules with start times between 11am – 1:30pm. Schedules include working weekends and do not change week-to-week. Once a schedule is assigned it is not negotiable upon completion of training.
Responsibilities Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications Handle incoming calls, efficiently resolving a variety of customer service inquiries Utilize problem-solving skills to efficiently answer customer requests Maintain, at a minimum, target levels of productivity and performance Locate and interpret complex information from a number of databases Maintain a courteous and pleasant demeanor while speaking with external and internal customers Adapt to the need of individual callers Accept repetitive work tasks while providing excellent service to customers Provide timely and accurate information reflecting a customer-oriented image for the company Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Qualifications
Must currently live in the state of Utah Must currently live in St. George, UT, or the immediate surrounding area (applicants not in the surrounding area will not be considered) Minimum 2 years of customer service experience focused on resolving customer concerns and handling difficult conversations Experience in a performance-based or metric-driven environment Call center experience preferred Experience handling help desk or escalated situations requiring problem resolution preferred Work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens Permanent residence with a defined working space that is clean and quiet Ability to participate and complete mandatory training for 6 weeks, M-F, 9-5:30pm CST Ability to complete I-9 work authorization paperwork in person Must be willing to work a full-time schedule (40 hours/week), with start times between 11am-1pm (Central Time Zone), including both weekends days (Saturday & Sunday) Must be willing to accept a starting pay of $12.85/hour Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be at least 18 years old Technical Qualifications:
Must have a computer/PC (No MACs) with compatible OS versions: Windows 7, 8, 8.1, or Windows 10 Must have a computer USB headset with microphone Must have a separate modem Must have a router with gigabit speed connection via Ethernet cable Must have high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless) Minimum upload speed of 2mbps Minimum download speed of 5mbps Use of wireless and WiFi “air cards” is prohibited *Applicants must meet all technical qualifications at the time of application.
Hi Alexandria Smith , this is for Enterprise Rent A Car. I wasn't aware they offered that flexible work option at all. I'll keep checking the web site regularly for more WFH hiring opportunities. Thanks for sharing this information.