Run The World is seeking full-time, work from home Customer Success Representative, (Virtual, US).
"Our mission is to create a world where people can easily meet, collaborate, and learn from others with similar expertise, interests, and passions—regardless of their particular location or circumstances." - Run The World Careers
Run The World is experiencing explosive growth now and looking for like-minded high-performers to break the barriers that limit access to knowledge, connections, and communities, and enable people to “Run the World.”
What You Will Do:
As the first contact for many customers, you will help shape Run The Worlds' customer facing voice by providing positive, helpful, timely responses to inbound customer needs!
- Respond to inbound messages from customers, ensuring they receive timely, useful information to reduce friction while using the product.
- Troubleshoot/share answers for basic technical issues.
- Escalate more advanced issues to the appropriate teams.
- Help shape our support voice through positive, upbeat, conversational messaging.
- Execute specific requests from customers (eg. adjust attendee list, enable a specific setting)
Job Qualification Requirements:
- 1+ years working in a customer facing role.
- Tech savvy.
- Excellent written communication and interpersonal skills.
- Must be customer-centric, exceptionally detail-oriented, and results-driven.
- Can thrive in a fast-paced environment.
- A knack for explaining tech to non-tech people.
Go to https://jobs.lever.co and submit your completed online job application today for immediate employment consideration.
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