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Adam Burkhamer
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What are the skills I need to get a customer service job?
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over 3 years ago
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Dustin Calvert
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Customer Service Representative at Att
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A good customer service skill is always listening to the customers needs and remembering the customer is always right. Be engaged with the customer, there not a number they're human just like you. Also have a good smile because your tone will say a lot about you.
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Simon Mothapo
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Looking for customer service job
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Simon: Good listening; empathy and to be into client"s shoes.
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Jan Knowles
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Customer Service Representative at Delta Airlines
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Patience, good listening and solution skills.
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Jazmine Basauri
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Customer Service Representative at Pizza Hut
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Know how to count money, be respectful, know how to respond to an upset customer.
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In addition, remember not to take anything a customer says in anger personally. They are just venting. Don't interrupt when they are venting, just take good notes and when it is the right time, empathize and tell them, "This is what I heard you say that the issue(s) is/are and let's get this taken care of!"