“Home Agent Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Home Agent Guest Service Associates must have high speed internet access and a quiet, secure workspace. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Home Agent Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.

Adaptability to change, resilience and open-mindedness Reliable and dependable Highly sales focused Highly customer service focused Enhances the brand and does not detract from the brand Needs to fit with our learning style – more of a self- study environment Willingness to provide feedback to management Self-motivated, requires little supervision Self-disciplined and self-managed Needs to be computer/technology savvy- our future focus will become even more reliant on technology Cognitive ability to learn and process new information and choose appropriate action. This also includes: Situational judgment Reading comprehension skills Advanced interpersonal skills (professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude, patience) PAY SCHEDULE: Begin your new career at Hyatt. Earn $11.00 per hour. Watch your wage grow with performance based increases at set intervals throughout the year.

Preference will be given to applicants with experience handling customer service related calls in a home environment.