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Lenin Pina
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Community Specialist

Glendale, CO - Aerotek is hiring inbound Customer Service Representatives to take calls from members whose health benefits are provided through national employers. Calls are automatically distributed.

Pay Rate is $17p/hr!

Typical reasons for calling include checking the network status of providers, status of claims, eligibility, and benefits questions.

Primary duties may include, but are not limited to:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.
  • Using multiple tools to resolve issues.

Discover more employment information and application instructions at https://jobs.aerotek.com

#hiringnews #workfromhome #jobseach #customerservice

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over 3 years ago
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wanda lopez
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Target at Food Line

Iam interesting but you not have spanish customer services job???

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Dana Tomlin
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Cna at Mercy Crest

I could start immediately..But do you have to live in CA ??

4y
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glenda Leffler
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Supervisor at Sams Club

I would like to know what the hours are as well as days required. I have read through Aerotech online job description and it does not list it there either.

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Amy Smith
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Retail Merchandiser at Premium Retail

Do you have to live in CA?

4y
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Maria Fatima Brandao
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Registered Medical Assistant at Osceola Gynecology

I am ready to work immediately!

4y
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Chrissi Meredith
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Interested

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Chris Bailey
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I’m ready to start immediately!

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Felicia Harris
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I'm interested

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Kristen Lemke
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Don at Marshall Nursing And Rehab

I would be interested.

4y
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