An angry customer just told you, “The service here is terrible.” Your response should be:
A. What is it about the service that you don’t like?
B. Would you like to fill out a complaint form? I can get you one?
C. I realize that our service is poor today. It’s because we are understaffed, so I apologize.
D. I’m very sorry to hear that but we’re Trying as hard as we can.