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Walmart Assessment Challenge; How would you respond to this customer?

An angry customer just told you, “The service here is terrible.” Your response should be: A. What is it about the service that you don’t like? B. Would you like to fill out a complaint form? I can get you one? C. I realize that our service is poor today. It’s because we are understaffed, so I apologize. D. I’m very sorry to hear that but we’re Trying as hard as we can.

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Margaret Forbragd
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Sir can I help you find somwthing? If I can t help you may be I can find some one who can help. Have a nice day

4y
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Margaret Forbragd
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Sir can I help you find somwthing? If I can t help you may be I can find some one who can help. Have a nice day

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TRACY FINCH
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I'd pick option A. The sales person needs to know what the problem is so that the problem can be corrected.

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TRACY FINCH
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I'd pick option A. The sales person needs to know what the problem is so that the problem can be corrected.

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TRACY FINCH
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I'd pick option A. The sales person needs to know what the problem is so that the problem can be corrected.

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Pamela Orock
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I think A & D. First ask custom what the problem is and then tell customer u are sorry for the inconvenience n u are doing everything possible to prevent such occurrences in the future.

1y
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Nicole Erickson
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A. It shows that you value the customers opinion and want to improve the service. To do so you need to know what can be addressed. Also it shows the customer that you are willing to make improvements and which may mean you don’t lose the customer.

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james allen
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A

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Kelly Carpenter
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E. you get what you pay for. walmart's clientelle are the bottom of the barrel of society because they are cheap. and the Walton family is a rotten bunch of cheap bastards who don't pay their employees a living wage, won't give them benefits or a 401K and actually force them to vote republican. i would never work for walmart or amazon because they're both run by evil corporate oligarchs who think we're all their slaves.

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sojournal hodges
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well when I was working at walmart store #2954. the proper answer would have been (a) so that way we would have an idea as to how to rectify the situation so that she as well as other customers do not have that same experience.

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