Job Description

Immediate Openings! Walk-In Interviews for Customer Care Associate August 1st - 119228

Description

West's Health Advocate is looking for full time Customer Care Associates to join our San Antonio team.

Customer Care Associate functions:

•Compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system •They work as part of a team and demonstrate customer service excellence •Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have •Build rapport with callers using a friendly, courteous and professional manner •Verify/Collect demographics and update as necessary in CRM system •Determine and execute the best resolution to assist the member based on their needs or requests •Transfer caller to appropriate area(s) both internally and externally •Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors •Handle calls in Triage queues •Perform other duties and projects as assigned by management

Why choose West?

•Competitive pay •Healthy life/work balance •One month of paid time away your first year •Full benefits (medical, dental, vision, etc.) •Generous 401(k) match •Tuition reimbursement

Have questions? Contact our HR office at 210-591-6801

Qualifications

Stop in to our San Antonio office on Tuesday, August 1st anytime from 8am-6pm.

West Corporation - Human Resources

11330 IH-10 West

Frontage Road

Building 5000

San Antonio Texas 78249

We look forward to seeing you there!!

Job: Sales

Primary Location: United States-Texas-San Antonio

Organization: Revenue Generation Services US

Schedule: Full-time

Posting Date: 07/28/2017