There is never a reason 2 get angry @ any job. U are there 2 do a job that is what u get paid 2 do. Every person is different. There is always a way 2 defuse a angry person. Even if ur dealing with an elderly person or a young person. One of the things u should not do is bribe a person. There are many different other ways 2 defuse a situation. No mater how trying the situation may be.